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Hey everyone,

We’ve been using Docebo for a few months now for our training program, which includes several ILT sessions conducted each month. We’re trying to figure out how to track users who sign up for a session but don’t attend. Since users can only be enrolled in one session at a time, I understand they’d need to unenroll or switch sessions to make room.

Does archiving an enrollment help with this, or is there a better way to handle it? We use this information to measure how effective our training is, so any tips or best practices for managing ILT courses in Docebo would be super helpful!

Thanks a lot!

The users themselves can only enroll in one session, but a Super Admin (and maybe a power user) can enroll a user into multiple sessions. This may help with tracking. 

if you allow users who have attended a session to switch out to new one, or you (as the admin) move them to another session, the data from the previous session will be lost if you do not archive it before they switch.

If you decide to enrol them in multiple sessions, the ILT reports will show this but the user does not see the same details on their transcript; they only see that the course marked as completed (usually with a date of the first session) so for any future sessions they are marked as completed, it will not update the transcript (still shows the original completion date)

We run thousands of sessions annually and have found that although archiving is quite basic and archaic, it is the best solution for us. We archive quarterly and it’s quite a long and arduous process with over 150 courses to manage.

Please make sure you check your report requirements before deciding on a what course of action you will follow.

Appreciate your inputs @emily.mccarthy and @lrnlab. Definitely will check further on what will work for our requirements!!

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