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Question

Missing user record when download ILT report

  • April 15, 2025
  • 1 reply
  • 17 views

Have any one experience a case for example, when we checked enrollment in session, there are showing 20 records enroll to a session. However, when we download the ILT report, the report will only be showing 15 records. The other 5 user not in the report is all enroll to the course within 3 to 4 hours prior we download this report.

1 reply

lrnlab
Hero III
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  • Hero III
  • April 15, 2025

Yes that would be normal since the report refresh cycle is by default set to every 4 hours. Please check the refresh time/date on the reports screen.