Has anyone else had problems with report retrieval latency? We’ve been trying all morning to pull reports, and they won’t process. The background job icon doesn’t even appear when you export a report. It’s like it’s not registering the export request.
New Reports Not Exporting
Userlevel 2
Userlevel 1
Yes! It is apparently a known issue they are working.
Userlevel 5
+1
I just tested this & it works okay on our system. It sounds like you’ll need to submit a ticket.
Have you tried pulling a report directly from a course, or are you using the Report menu? I tried both options & both worked as expected.
Userlevel 5
+2
Sometimes it’s not reflecting on the background job icon, you need to go to the Background Job setting to check which will take another step.
Userlevel 7
+5
It was an issue on Friday, but should be working now.
Reply
Log in to Docebo Community
Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account
Docebo Employee Login
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.