What you're experiencing in regards to the wrong certification information definitely sounds like a bug. The other issue (one notification that applies to all certifications) might have a workaround if you could target those users via group. You could configure a notification that only fires for users who are in that group. I guess you could use the course completion as a criteria for being added to that group which would also help you accomplish this.

Hi @william hong were you ever able to find a solution? We are currently walking through the same issue.

 

The problem with different groups is if you have overlapping users i.e. our lab employees are also included in general employee compliance courses so we cannot differentiate between a lab and HIPAA renewal.

@abutler

What you experienced is true given the current Docebo function. The notification is not tied to any course - N/A. That creates the difficulty to target for each certification. 

I set up groups based on user course enrollment status is completed. 

Then link only these groups to the notification. In the notification email, I explained thing sin general and provided a table of all available certifications to do. I provided a link so that users can pick and select what is relevant to them. 

It worked for my end users for now. 

Please give it a try. 

 

The solution/workaround we implemented was to create a very basic certification renewal notification using the  cert_description] shortcode as a way to differentiate the notifications. We had to standardize all of our certification descriptions to make this work.