Notifications for Courses Coming Due Soon or Past Due - Soft Deadline On - and Learning Plan/Course Validity periods

Not sure why they would have created a different effect with the LP reminders. We have been using the “Course has expired” notification for a while and never had any issues as most of the coures with deadlines have soft deadlines. Like they said, this does seem unusual. Did you challenge support or ask that the case be escalated? Seems counterintuitive to have a deadline that you cannot alert your users about.

I understand you use enrolment rules to assign your LP which also causes the course deadlines to be overridden. Although I havent tried it myself if you assign the same LP manually and preconfigured the individual courses within it with their own deadlines (with soft deadline enabled) + a hard deadline on the LP (No soft deadline), could that work? Maybe forgo the LP reminder in favour of the course notification to see if that can be an option. Please test thoroughly.

What you are suggesting is what we are doing - we are not using the learning plan assigned notification and were going with the course enrolled notifications, however, the change that Docebo made on 8/12 really wrinkled how we configured everything. Thanks for the suggestion to get this escalated. I will do just that! 

For the new hire training (courses and learning plans), we have the learning plan configured with no Time Options (a validity period is not set), and each course within the learning plan has the following Time Options configured (note: we purposefully used 29 days instead of 30 days to factor in late completers to ensure everyone completed within 30 days). 

If the learning plan is configured with a hard deadline and the courses have a soft deadline on and specific validity period, the courses will inherit the learning plan’s configurations and the user will get locked out of the course when the validity period passes (we tested this). 

In our upcoming annual training cycle, the same courses that are assigned to new hires will be assigned to all staff with a due date of 9 weeks instead of 30 days. In reading some of the other posts, it seems like the best way to do this is to create another version of the course in the central repository and specify in the code the validity period, and then configure this version in the learning plans for the annual training and keep the new hire courses programmed as is. Any recommendations on how to do this effectively would be helpful too! 

Thank you for bringing this to our attention. It may impact our team’s use of Notifications!

​@kellya oh wow so things are quite messed up. I think I will need to do some testing on my end as well. Thanks for the extra details.

I have submitted a question to our CSM and Account Exec to see if we can get more clarity.

thanks for that ​@JKolodner ...please keep us posted if you dont mind.

​@kellya We’ve been doing some experimenting and we wonder if the “change” may cause notifications not to trigger if one is using the Course Enrollment Period but may work if one is using the Enrollment Validity Period setting, both with Soft Deadline on. We also are wondering how a course assignment would affect the notifications – if you were not to set a validity period on the course itself but in the details when you make an assignment for a particular group of people.

Please let us know what you find in your testing.

​@JKolodner - Thanks for doing some testing on this! Our compliance courses are set up with an Enrollment Validity Period that is calculated from the enrollment date for x days and the soft deadline on. The users are enrolled in the courses by auto-enrollment rules. We don’t currently use the Course Enrollment Period since the enrollment dates can differ depending on start dates. Keep us posted on what your CSM says, please! 
 

Thank you for posting. We also use soft deadlines at the course level paired with the Course Has Expired event for our courses. These have worked in the past, but we will also now do some testing on our end.

Regarding the Digest: Learner has yet to complete the course notifications: We reported an issue where these were no longer triggering successfully in our production environment for our large volume compliance notifications. We were informed the dev team is working on a fix to accommodate digest notifications with more than 10k recipients. We are awaiting an ETA, and I will post here once we have it.

I’m told there are some developments coming on this topic. Stay tuned.

It might also be good to keep in mind that soft deadlines are coming for Learning Plans. We have the feature now in our sandbox, and it will hit Production between October 6 and October 8.

This is one of those cases where we’ll want to pay attention to the session descriptions, though. I’ve been staring at the options for about 30 minutes and the title of the first option seems misleading compared to the described behavior of that option. Or maybe I’m suffering from “Friday afternoon” brain?
 

Hi everyone!

I’m Giacomo, a Product Business Analyst on the team. Thanks for your feedback regarding the course expiration notifications.

We want to clarify that the correct behavior is for these notifications to be sent even when a soft deadline is active.

A recent update mistakenly changed this, and we sincerely apologize for any inconvenience or confusion this has caused. We know these reminders are important for managing your courses.

The good news is that a fix has already been prepared and will be included in our next release to restore the correct behavior.

We appreciate your patience and for bringing this to our attention!

Best, Giacomo

Thanks ​@giacomo.fosci ! We really appreciate the attention to this issue. What is the date for the next release when this fix will be made?

Yes, thank you for the information, ​@giacomo.fosci. 

Hello, everyone. I received this update from Docebo tech support this morning - looks like they are estimating September 3, 2025 for the change to be made.

Good news! I got the same notification from my CSM.

Thank you for sharing! I was informed the fix to accommodate digest notifications with more than 10k recipients is also currently scheduled for September 3.

Following this chat before I implement changes.

Update in case anyone else was running into this scenario: The fix to accommodate digest notifications with more than 10k recipients was deployed on September 3, and we confirmed we were able to send from our platform yesterday (9/4/25).

Our tests seem to show that the notifications are working properly.