Platform fault: intermittent failure of catalogue widgets

  • 27 July 2023
  • 7 replies
  • 85 views
Alan
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Userlevel 6
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Hi all

We have noticed this past couple of days that the Catalogue Widgets are intermittently failing.  It happens platform-wide, with all of the catalogue widgets displaying the “No relevant content to show”.  

Alan

Alan Clifford

7 replies

AngeWi
Userlevel 4
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Hi, @Alan I thought I’d made a rookie error yesterday when jumping between a test learner and my superadmin account and got the same.

Today I’m activating a new catalogue and it’s happened again:

  1. was in as the test learner, could see the existing catalogues
  2. added the new catalogue to the branch
  3. impersonated test learner and there’s no catalogues showing, just a “Whoops, there’s nothing here”. Tried CTRL + F5 but no joy
  4. Switched back to my account, counted to ten and tried again, this time it worked and I can see all my catalogues.

Figured I was jumping around too fast but will monitor it, (just writing this down so I don’t forget where/what I was doing).

Alan
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Userlevel 6
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Hi @AngeWi 

I’ve just received a reply from our Docebo contact saying that there is an issue they are looking into affecting all customers. So I guess they will be fixing it as fast as they can 🤞.

Alan

Alan Clifford
AngeWi
Userlevel 4
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Hi @Alan That’s good to hear, thanks for sharing the info 🙂

Stephen.Barton
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Userlevel 6
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We have experienced the same. Would it not be good practice for @Docebo to send a global communication rather than allow uncertainty and anxiety among customers trying to figure out what’s gone wrong ?

thanks for flagging @Alan 

C
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Userlevel 2

We are experiencing the same issue. It started with a few employees yesterday and growing in numbers today. It is only affect part of our employees. Ticket was put in yesterday which we escalated this morning.  Getting Docebo’s standard response:

‘Our Dev Team is working on this case as it is a high priority and our Leadership Team is also aware of this situation. I will keep you posted as I receive updates from our Dev Team. 
 

C
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Userlevel 2

Hi Has anyone heard back from Docebo on what the issue is?  It has mysteriously fixed itself or at least for now on our platform. No new instances reported this afternoon.

C
Rank
Userlevel 2

We heard back from Docebo and have confirm the issue has been resolved for us.  Here is what they said the issue was:

“Our Dev Team mentioned that there were errors appearing on the server which caused My Courses Page to not load properly for users. The Dev Team has resolved the issue. I have tested on your platform and the courses are being displayed properly on my end.”

Hope this fixed everyone’s issues! 

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