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Play button missing for Notifications

  • November 23, 2023
  • 2 replies
  • 45 views

Hi there,

When we are creating notifications only manually created notifications are showing with a play button beside it, however, anything set at “at the time of event” is not appearing with this play button to activate the notification. 

Thanks so much! 

LD

Best answer by alekwo

@Lulu23 you only need the “play” button for manual notifications to trigger them, otherwise, they won’t be sent at all. 

Other notifications are triggered automatically according to your settings - “at the time of the event” will be sent out immediately when the event happens (e.g. user enrolls in a course). 

To activate/deactivate automatic notifications, use the “checkmark” icon.

 

 

2 replies

lrnlab
Hero III
Forum|alt.badge.img+10
  • Hero III
  • November 23, 2023

Only some notifications have that option. It’s not  anything you can add or use if the option is not present when creating the notification. Usually only for the digest emails.


alekwo
Guide III
Forum|alt.badge.img+1
  • Guide III
  • Answer
  • November 24, 2023

@Lulu23 you only need the “play” button for manual notifications to trigger them, otherwise, they won’t be sent at all. 

Other notifications are triggered automatically according to your settings - “at the time of the event” will be sent out immediately when the event happens (e.g. user enrolls in a course). 

To activate/deactivate automatic notifications, use the “checkmark” icon.