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Question

Pop up window showing empty black bars when completing learning plan

  • October 22, 2024
  • 4 replies
  • 29 views

Is anyone else getting a funky pop up when completing a learning plan? Additional black bars appear at the bottom of the pop up.

 

Browser is Chrome.

 

4 replies

lrnlab
Hero III
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  • Hero III
  • October 22, 2024

almost looks like it would be the same message as the last one but being repeated...It is very odd...can you recreate the issue?


  • Author
  • Novice II
  • October 22, 2024

Each screenshot is from a different session - my coworker spotted the issue (hers is the one with 6 empty black bars) and I replicated it on my end and received just the two extra black bars. Appreciate you taking time to respond!


lrnlab
Hero III
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  • Hero III
  • October 22, 2024

If you can replicate you should open a ticket with support. May be a connection issue but it could also be some kind of error message you cannot see due to the font colour on the black strip.


  • Author
  • Novice II
  • October 22, 2024

Good call, thank you. I’ve had more success getting quick answers here, so wanted to check if anyone else had encountered this with the new player. Thanks!