Hi there,
We have many courses set up where the initial course is long, and does not need to be repeated, but a shorter ‘refresher’ course needs to be repeated yearly. These have been set up early this year (newbies to Docebo!) as being equivalent courses, with recertification linked to the refresher.
What I’m finding is that as soon as someone hits ‘renew’ on the certification, and chooses a session for the shorter refresher course, the system is saying that the course is now complete, and renews the certification for another year, before the user even attends the session or completes any training.
Having read other past ‘conversations’ I believe this is because of the course equivalencies, is this correct? Suggestions on the simplest solution to this? Should I stop using the equivalencies function?
Any help appreciated!!
