We have recently implement Docebo, but have come across an issue with the ‘renew’ button for certifications and retraining.
Classroom training is booked on behalf of learners by a central admin team. However, if learners click the ‘renew’ button for the associated certification after their training has been booked, it then cancels the training booking/resets the learners status.
This is causing a lot of confusion for learners and additional work for our admin team.
Has anyone found a solution or workaround for this?