Scheuled reports not being received

  • 14 December 2023
  • 2 replies
  • 33 views
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I have a number of scheduled reports set up that are emailed automatically not only to myself, but certain departmental managers so they can track data for a particular course. Over the past week, the reports are not being received. I haven’t changed any report settings and also added a personal email to see whether it was our IT systems blocking the email, but the email wasn’t received there either. I thought I’d check if anyone else was having this issue before raising with Docebo support. Thanks

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lrnlab
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There is an issue with the new Domain Management app that (accordant to support and dev team) may have impacted notifications..we were part of a group that had the “Email sender Domain” part turned off and that seemed to fix the issue temporarily...apparently a fix is coming on Dec 20.

 

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Thanks @lrnlab . I thought it was a bit odd. I’d not noticed until someone mentioned it to me as I’ve been busy on other projects. Fingers crossed they fix it.

 

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