Skip to main content

Scheuled reports not being received

  • December 14, 2023
  • 2 replies
  • 61 views

rhunt79
Novice III
Forum|alt.badge.img+1

I have a number of scheduled reports set up that are emailed automatically not only to myself, but certain departmental managers so they can track data for a particular course. Over the past week, the reports are not being received. I haven’t changed any report settings and also added a personal email to see whether it was our IT systems blocking the email, but the email wasn’t received there either. I thought I’d check if anyone else was having this issue before raising with Docebo support. Thanks

2 replies

lrnlab
Hero III
Forum|alt.badge.img+10
  • Hero III
  • December 14, 2023

There is an issue with the new Domain Management app that (accordant to support and dev team) may have impacted notifications..we were part of a group that had the “Email sender Domain” part turned off and that seemed to fix the issue temporarily...apparently a fix is coming on Dec 20.

 


rhunt79
Novice III
Forum|alt.badge.img+1
  • Author
  • Novice III
  • December 14, 2023

Thanks @lrnlab . I thought it was a bit odd. I’d not noticed until someone mentioned it to me as I’ve been busy on other projects. Fingers crossed they fix it.