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Setting up SAML SSO for an Extended Enterprise

  • June 24, 2022
  • 4 replies
  • 184 views
T
Helper I
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I have done everything correctly by passing the metadata between Azure AD and Docebo, matching up the Unique Identifier field, uploading SSL certificates for my test domain, and I still get the same error:

The expert my AM gave me has no idea why its not working. IT has no idea. I’m at a loss! 

4 replies

KMallette
Hero II
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  • KMallette
  • Hero II
  • June 24, 2022

@tommyVan  Hi, Tommy … has your IT manager turned on a “sniffer” to watch the traffic as you try to log in?  We had to do that a couple of times and (in our case) that showed some errors in the IT coding.

KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
T
Helper I
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  • tommyVan
  • Author
  • Helper I
  • June 24, 2022

@tommyVan  Hi, Tommy … has your IT manager turned on a “sniffer” to watch the traffic as you try to log in?  We had to do that a couple of times and (in our case) that showed some errors in the IT coding.

No, but I can do it myself. What’s a sniffer? or an example of one I can use? I have access to the test environment right now, so if I can get the error it’s throwing I can troubleshoot. 

KMallette
Hero II
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  • KMallette
  • Hero II
  • June 24, 2022

@tommyVan I’ve had a couple of IT guys use Fiddler4 … might be a newer version available.

When you say “test environment” you mean the AD test, right? You have to use Docebo production, not the sandbox…

 

KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
T
Helper I
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  • tommyVan
  • Author
  • Helper I
  • June 24, 2022

@KMallette Correct. I’ll look into Fiddler4 this afternoon. If I’m able to resolve this issue I will 100% update this thread, as there’s almost no documentation anywhere for this set up.

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