Question

This user was NOT unenrolled

  • 5 January 2023
  • 4 replies
  • 36 views

Userlevel 6
Badge +1

We have a couple of users who have left the organisation and have been automatically been deactivated.

These people still appear enrolled on a course, but we cannot unenrolled them.  An error at the bottom simply says  “this user was NOT unenrolled.”.  I originally thought it was because they were part of a learning plan, but they have been removed from this plan so that can't be it.  Any ideas?


4 replies

Userlevel 7
Badge +5

Maybe activate the user then try to unenroll. 
 

I and some other admins move inactivated users to a separate branch as well, possibly for the reasons you have. 
 

You could also delete the users, but we don’t do that, we are data addicts. 

Userlevel 6
Badge +1

Maybe activate the user then try to unenroll. 
 

That was the first thing I tried. It didn't work unfortunately :(

 

 

Userlevel 7
Badge +5

Learning plan would definitely have been an issue

 

maybe if they’re marked completed, change them to in-progress?

 

I’ve never had this error myself. 

Userlevel 7
Badge +7

if reactivating the user doe snot allow you unenroll them from the LP, I would suggest you open a ticket with support...normally that should work. 

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