We have a couple of users who have left the organisation and have been automatically been deactivated.
These people still appear enrolled on a course, but we cannot unenrolled them. An error at the bottom simply says “this user was NOT unenrolled.”. I originally thought it was because they were part of a learning plan, but they have been removed from this plan so that can't be it. Any ideas?
+6Maybe activate the user then try to unenroll.
I and some other admins move inactivated users to a separate branch as well, possibly for the reasons you have.
You could also delete the users, but we don’t do that, we are data addicts.
Maybe activate the user then try to unenroll.
That was the first thing I tried. It didn't work unfortunately :(
+6Learning plan would definitely have been an issue
maybe if they’re marked completed, change them to in-progress?
I’ve never had this error myself.
+10if reactivating the user doe snot allow you unenroll them from the LP, I would suggest you open a ticket with support...normally that should work.
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