Verifying SSL files & Fixing Chain Issues

  • 18 November 2022
  • 0 replies

Hello everyone, Brandon here from the Docebo Support team! I'd like to share this short guide on troubleshooting your SSL certificates for HTTPS upload and how to fix any chain issues you are experiencing.

This guide will assume that you already have the HTTPS and Custom Domain apps installed as well as your Certificate, Intermediate Certificate, and Key files after providing a generated CSR with your domain provider.


Please see the attachment section below to download the document.


Helpful links:

Activating and Managing the HTTPS App - Knowledge Base Article

Managing the Custom Domain App - Knowledge Base Article

Solution for Issues resulting from HTTPS Certificates - Community Post (provides insight into possible issues you may see due to a broken chain)



We’d love to hear your thoughts on this guide and if it was helpful for you. Please share any feedback and/or questions below.

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