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Hi,

I’m trying to understand how a user can see archived enrollments on the User Summary page. I am a super admin and when I go to an employees course page, I see a drop down for “archived enrollments”. When I click it, the previously completed information shows up, BAU.

 

However, one of my managers needs this information for their employee. They also navigate to their employee’s Course summary page, click the “archived enrollment” drop down, but nothing appears. It just says “No results found.”

 

I can see the information, but they cannot. Is this a permission issue? I am in the portal settings and don’t see anything like useful. Hoping you can help. I need my managers to be able to see archived information for HR purposes, compliance check-offs, etc.

hi you had me intrigued so I just tested with a manager (does not have any PU permissions) and once I archived their employee’s record, it is visible on the summary under archived enrolments.

If you cannot see them as you say, I would suggest you log a ticket with support.

 

Here’s what I see vs. them. Thanks for confirming that your people can properly see the archived enrollments.

does the manager have access to the same course? That might be the issue.

Yep. They do.

Support was able to replicate the issue. It’s when a 2nd level manager drills down that it can’t be seen. The 1st level manager can see it.

 

Unsure about a 3rd level, etc.

ah yes...that’s what I was missing...the 2nd level managers do not have the exact same permissions as the 1st line. That must be the issue...now whether Docebo will consider that a bug or say that this is by design is left to see…

Please update this post once you get a reply from support...am interested to know what they think.

Thx

Hi! @JasonHailer did you ever get a response from Support on this? We’re running into the same issue. 

Hi! @JasonHailer did you ever get a response from Support on this? We’re running into the same issue. 

 

So they fixed it after having Tier 3 look into it, but then it started happening again last month, like their update rolled back, so I have another ticket being examined. They haven’t responded in a bit so I’ll follow up on their ticket. As of right now, it’s not working again. 

 

Our HR folks, who are power users, need this ability to check for compliance stuff before issuing corrective action, terms, etc.

Hi! @JasonHailer did you ever get a response from Support on this? We’re running into the same issue. 

 

So they fixed it after having Tier 3 look into it, but then it started happening again last month, like their update rolled back, so I have another ticket being examined. They haven’t responded in a bit so I’ll follow up on their ticket. As of right now, it’s not working again. 

 

Our HR folks, who are power users, need this ability to check for compliance stuff before issuing corrective action, terms, etc.

Thank you for the quick response! It sounds like our team will need to submit a ticket as well, but it’s helpful to know others have experienced the same issue and what we need to share to resolve it.

Hi! @JasonHailer did you ever get a response from Support on this? We’re running into the same issue. 

 

So they fixed it after having Tier 3 look into it, but then it started happening again last month, like their update rolled back, so I have another ticket being examined. They haven’t responded in a bit so I’ll follow up on their ticket. As of right now, it’s not working again. 

 

Our HR folks, who are power users, need this ability to check for compliance stuff before issuing corrective action, terms, etc.

Thank you for the quick response! It sounds like our team will need to submit a ticket as well, but it’s helpful to know others have experienced the same issue and what we need to share to resolve it.

Our ticket number is 666737, submitted on Jan 30, or so.

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