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Vimeo Issue

  • June 7, 2023
  • 6 replies
  • 177 views
A
Novice I

We have many courses that use an embedded link of a Vimeo video.  They have all worked for over a year, and suddenly the videos are no longer playing.  The privacy is setup properly within Vimeo and verified that the videos are accessible without a login.  I also removed the training material and added it back and all the learners can see is a black screen.  Has anyone had this issue before?  This has worked for a long time so I’m not sure what changed.

Bfarkas
J
mmarshall

6 replies

E
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  • elliott.v
  • Former Docebian
  • June 8, 2023

Hi @ambereoreilly, and thank you for bringing this question to our community! It sounds like you may be dealing with some unexpected behavior on your platform. I would recommend creating a ticket with our support team so they can investigate this issue for you.

Elliott V.
Bfarkas
J
A
Bfarkas
Hero III
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  • Bfarkas
  • Hero III
  • June 8, 2023

Are your videos showing just straight in browser? What kind of embed link are you using?

J
A
Novice I

Hi @ambereoreilly, and thank you for bringing this question to our community! It sounds like you may be dealing with some unexpected behavior on your platform. I would recommend creating a ticket with our support team so they can investigate this issue for you.

Thanks Elliott.  I submitted a ticket yesterday, but unfortunately they haven’t been able to resolve it.

Bfarkas
J
A
Novice I

Are your videos showing just straight in browser? What kind of embed link are you using?

@Bfarkas - I’m using the Video Training Material, Embed Video URL.  The Vimeo link I’m using is the share video link.  All the videos have been working for almost a year, but they suddenly stopped working.

Bfarkas
J
msiegel
Novice I
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  • msiegel
  • Novice I
  • June 12, 2023

We’ve experienced the same issue starting a few days ago with Vimeo. The privacy settings are different from what they were when we set it up and we need to upgrade...I think. It’s been confusing.

Bfarkas
J
J

Following. We are also having the same issue with Vimeo links. I have enabled the new course player for my company, so I assume the issue has to do with how Vimeo links work in the new player.  I’d like to know if this is an issue that can be resolved, or if I should plan to replace all my Vimeo videos with .mp4 files.

Jennifer J. Wadsworth, Learning Technology Administrator
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