Just tried to log a support ticket and it looks like the entire list of options has changed. I no longer see any options for Course Management issues and when I chose Reports, there are no secondary choices..??
HUH? what happened? Anyone know?
Answer
What happened to Help Desk ticket logging options
+10Best answer by lrnlab
posted today:
That helps, thank you.
+9
I do see the same thing in Reports that you mentioned.
KMallette, Surgical Training Institute (STI) (previously with Viasat, Inc.)
Elliott V.
+3Wow, huge change!!! It was so much simpler before I saw the change. Now, I’m trying to figure out where most will go. Thank you
Monica Cheek
+10thanks
+3I just saw it too! We need to get ourselves familiarized with the new categories. I want to know if this was included in one of the product updates.
+6thanks
^Concur, would be super useful. I’d go further though and this should almost be in the monthly release webinar/writeups as a discussion point. I know its not a platform feature technically, but vital for how folks operate and work with Docebo.
+7thanks
Second this option for a legend, I was all confused when I opened my last ticket too! Was there a notice about this change that went out? Seems like a big enough change that it should have been announced.
Annarose Peterson (She/Her)
Hi all! I just wanted to point you towards this Knowledge Base article that was updated on September 15th of this year. It lists the new Areas and Features for Support tickets, which you may find useful!
I would also like to know--what additional information would you find useful to add to this KB article? (I notice mentions of a legend of sorts.)
Elliott V.
+6Agree, useful, can this either be translated onto that support page
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