What's going on with "The platform is under maintenance" message

  • 9 November 2023
  • 32 replies
  • 363 views
lrnlab
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Cant find any notice about this...

anyone know what’s going on?

@erin.brisson 

erin.brisson 6 months ago

Hi everyone, I was able to get some more information on this issue and wanted to pass it along in advance of the weekend.

 

Some platforms in the US East region were inadvertently set to Maintenance Mode on November 9th at approximately 3:30pm EST. The issue was quickly identified and resolved. All platforms were removed from Maintenance Mode shortly after 4pm EST. An RCA will be provided to those who reported the issue directly to support.

 

Wishing our American members a safe Veterans Day and Remembrance Day to our Canadian members 🌺

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32 replies

D

I see this on my end also

 

JeanineReaganKingsHawaiian

I see the same message.

P
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nothing on the known issues or status pages

J
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We have this going on too currently. I am trying to figure it out as well.

archoll72
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Cesar from CREA Canada here. 

Experiencing the same issue here!

Hope this gets resolved. 

Status page is showing Operational.

 

 

T

Also down. Doesn’t fit the schedule of planned maintenance reported earlier.

 

B
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Same here. Docebo hasn’t even acknowledged the outage. 

JZenker
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Userlevel 6

Same!

Holly
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Same here

L
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Userlevel 3

Us too!!

 

S
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Cant find any notice about this...

anyone know what’s going on?

@erin.brisson

We are getting it too! The status page says everything is operational...

 

Cheney
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Also facing issues, found this. But looks like everyone's issues are out of the scheduled time slots. I would subscripe to the news announcements to get updates 

 

J
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I submitted a ticket and received a reply that they are aware of the issue and are investigating the cause/working towards a resolution. 

A
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Userlevel 2

We are also down.

lrnlab
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logged an urgent ticket...ugh

erin.brisson
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Thanks for letting us know. The community team will provide more info as soon as we have it.

Erin
lrnlab
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@erin.brisson thanks...it seems to be across the board and sandboxes too…!!

anodom

We logged a ticket, too. I can now access my production environment but am hesitant without anything posted to know if it’s fully resolved.

 

Anyone else seeing their environments coming back up?

archoll72
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Hello (again),

System service appears to have resumed (both, live and sandbox environment). 

Man… I was getting ready with my defibrillator… (just kidding, thankfully).

 

D
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We are also down, prod + sandbox. The system status page has not been updated, it still shows everything operational...

lrnlab
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All our sites are back up now!! YAY

T
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Userlevel 4
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We’re experiencing the same as well.  I’ve seen both types of messages displayed above.  Hoping for a quick resolution.

T
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Userlevel 4
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All our sites are back up now!! YAY

Gives me hope - I just checked and we’re still down.

D

Back up on my end also! 🤓

JEntis
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Still down for us :(

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