When we import our users via CSV, we have the Update information for existing users ticked and we have our Manager names mapped to a direct manager field.
But there are still some people who manage teams we have to manually update one by one.
Does anyone have suggestions for what we may be missing when importing our users?
Have you confirmed that those “broken” managers are actually designated as a manger?
Is this the default “Direct Manager” field, or is it a custom manager field? If a custom field, is it active?
Any other commonality between these managers?
Have you spoken with Support about this yet? I’ve never (knowingly) encountered a problem with assigning users to their managers. I typically make 100+ changes a week using a .csv