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Question

Worse Harmony Search Results

  • July 16, 2026
  • 3 replies
  • 43 views
I
Contributor I
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Hi all!

 

My organization has been using Harmony Search since February. We did an extensive test and pilot period starting back in fall of 2025 and adopted it fully in February. At that time, Harmony Search was standalone and solely part of the “Global Search” UI and function. 

 

Well fast-forward and a couple months ago Docebo mandatorily pushed out that Harmony Search and Harmony Copilot were integrating. I thought this would just be a UI change, but what I have found is that the responses Harmony is now providing are significantly worse and often times incomplete compared to before the integration. It has eroded a lot of trust in usage compared to what we had early on. 

 

For anyone else that is using Harmony Search, have you found this to be the case? We didn’t notice any problems up until the Search and Copilot integration, and now receive constantly complaints of incomplete responses of Harmony saying there is no content it can use to provide a response when there very much is.

    3 replies

    lrnlab
    Hero III
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    • lrnlab
    • Hero III
    • July 16, 2026

    I agree, the search results are less than ideal. What is the logic behind the search. Do the same SEO rules we had for the global search still apply for Harmony?

    TrishAH
    Helper II
    • TrishAH
    • Helper II
    • July 16, 2026

    My experience is that system related questions, Admin type answers have improved. We don’t use the global “for all users” Harmony because of concerns around the technical nature of our products and their use. It’s taken over a year of work for our internal AI build for this topic, so I’m looking forward to the MPC server connections to be able to integrate our own tool instead of using Docebo’s (sorry to  say.)

    I
    Contributor I
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    • isteiner
    • Author
    • Contributor I
    • July 16, 2026

    My experience is that system related questions, Admin type answers have improved. We don’t use the global “for all users” Harmony because of concerns around the technical nature of our products and their use. It’s taken over a year of work for our internal AI build for this topic, so I’m looking forward to the MPC server connections to be able to integrate our own tool instead of using Docebo’s (sorry to  say.)

    Correct. For admins, it is vastly better. For average users of our organization finding information, it is significantly worse. 

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