Hello Wise Community,

We’re currently experiencing an issue with Zoom V3 video sync errors in Docebo. In short, the error means the meeting no longer exists in Zoom, which prevents the JOIN button from appearing on the course page when the event starts.

It’s not impacting all of our courses, but it is affecting 19 upcoming sessions (around 30 events). I’ve opened support tickets and spoken with someone from Docebo, but so far, I haven’t been able to find a solution.

Here’s what I’ve tried:

• Verified that Zoom V3 and our Zoom hosts are properly paired and licensed.

• Confirmed we are not exceeding our API call limits.

• Saved the events again to temporarily clear the error (it reappears after about 15 minutes).

• Recreated the events from scratch to see if that resolved it (unfortunately, it didn’t).

Has anyone else encountered this issue? If so, I’d love to hear what worked for you or any advice you might have for getting past it.

Thanks so much in advance!

Thank you, 

Cat