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Question

Absolute links doesn't work in the mobile application on iOS devices

  • January 17, 2025
  • 2 replies
  • 48 views

Hello all!
Maybe anyone faced with such behavior in mobile app: users add the absolute link on course or learning plan on banner or button and this link doesn't works on IOS devices in Mobile app?

At the same time on Android devices this issue not happened and system open the link inside the app. 


I’ll explain why we don’t use deep linking here: in the constructor we can insert content for the desktop version, and this content will automatically become available for the mobile application. But there is no way to change the link in mobile content.

We also have several separate domains for our company, in which case in the link to the desktop content we use the domain we want and not the generic docebo domain, because otherwise our link will not work correctly and in desktop version.

I know we can use a relative link in which case the link will work correctly in the application, but we have a third party service that we have added to the docebo page via an iframe and in that third service we technically cannot use a relative link. but only absolute.

Therefore, I want to understand whether this is a common error for IOS devices, when for Android such links work correctly. 

Please, let me know if someone else faced with that? 

 

2 replies

  • Novice I
  • April 9, 2025

We are having this issue too..

Could you let me know if you have resolved it? Or what we need to do to get round it?

All our company mobiles are Apple so will be a big issue if we cannot get this to work?

 


Hello ​@JulesH, we using Branded mobile application and I thought that correct settings for universal links for IOS system ( Using deep links, universal link and navigation links on mobile) can fixed this issue.  

However, I checked the behavior of the links today after all the settings and made sure that it did not help and did not fix the error. 

You can check for your company this settings and maybe it helps to you. I will be still investigate new options.

Best regards,
Irina.