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Question

Does the Newsletter feature have a character or word limit?

  • December 4, 2025
  • 1 reply
  • 7 views

Hi all, 

I’m trying to use the in-platform Newsletter feature and I’m running into a few issues. The most pressing one is my text seems to be getting cut off mid-way through. I don’t see any word or character limits mentioned in the Newsletter Knowledge Base articles, and I’m struggling to figure out why this is happening. In the past, I’ve sent newsletters out with an approx word count of 300. The current one that is failing is approx 600 words. 

Has anyone encountered this issue before?

What’s the longest newsletter you’ve sent out?

1 reply

lrnlab
Hero III
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  • Hero III
  • December 4, 2025

Don’t see any limits of how long the text can be, just a limit on how many users you can send to at once; which is 1,000. Maybe that’s why it failed ?

https://help.docebo.com/hc/en-us/articles/360020084360-Creating-and-Sending-Newsletters