We use both course approvals and eCommerce as our client mainly sells courses. We found that there is a gap between these 2 process when using other payment methods (not credit cards). We are using the Wire Transfer payment option to imitate a “bill me” option.
We found that if the eCommerce transaction is not manually marked as “paid” before the power user approves the course request, the end user has access to the course content without if being paid first. This is not critical as they are eventually billed (we export our eCommerce transactions to a 3rd party accounting system) however if the power user declines the request, we (the admin team) have no way to know this was declined, modified, etc. without first having to reach out to the power users or looking up each transaction (which can be very time consuming).
Has anyone run into similar issues? If so, I’d lobe your thoughts and tips on how you are using those 2 process today. If you need more details, please let me know. Thank you.
