Setting Up Course Completion Reminders

There are at least 2 notificaitons you can use to remind users to complete their courses.

Learner has yet to complete a course is based on the enrolment date and can be sent x days, weeks, months after the enrolment date to users who have not yet completed a course.

The other is, Course has expired. This one requires that you add an “end of validity” (due date) date to the enrolments. With a due date in place, this notification can be sent before and/or after the due date until the course is completed by the user.

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions

Does anyone know if this has changed and is there an option to alert users before the certification is expired? 

Yes ​@pmiller , there is a dedicated notification event specifically for this.

In the organizations I've worked with, managing compliance at scale usually falls apart without a proactive "heads up" before the actual expiration date. You don't want to alert people once they are already out of compliance; you want to catch them 30 or 60 days prior.

The Notification You Need

To alert users before a certification expires, you should use the notification event: "Certification has expired" While the name sounds reactive, the power is in the Scheduling tab:

1. Go to the Notifications area in your Admin Menu.

2. Create a new notification and select Certification has expired as the event.

3. In the Scheduling tab, you can set the notification to trigger [X] days/months BEFORE the event occurs.

    

Pro-Tip for Compliance Workflows

When I've set this up for high-stakes compliance environments, we typically create a "staggered" reminder sequence:

• 60 days before: A gentle nudge to the Learner.

• 30 days before: A firmer reminder to the Learner.

• 7 days before: A notification to both the Learner and their Manager.

This ensures that the manager is only looped in when the risk of non-compliance becomes imminent, rather than being CC'd on every routine renewal notice.

You can find the full list of certification-related triggers and how to configure them in the official documentation here: Notification events and conditions