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Allow individual course certificate renewal

  • September 2, 2026
  • 6 replies
  • 117 views
Novice I
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Hi,

Currently, we use present Legacy Certifications as a workaround to allow users to renew individual course certificates without requiring the course to be part of a larger certification program.

For example, we associate each individual course with its own Legacy Certification. When a user completes the course, the Renew option is available directly within the course player, allowing the user to easily retake the course and renew the certificate whenever needed.

While testing the new Certifications and Retraining app, we noticed that the new functionality appears to be designed more around grouping multiple courses together, similar to a Learning Plan. We did not see a way to provide the same individual course-level renewal experience. In particular, the Renew option does not appear directly within the individual course player, and the certification appears to be treated as a separate item alongside other courses.

Our primary question is:

What is the recommended way in the new Docebo functionality to allow users to renew an individual course certificate without requiring the course to be part of a larger certification program or collection of courses?

This is an important use case for us because we have many courses where users need to periodically renew their certificate, but those courses do not necessarily belong to a larger certification program.

If the new Certifications and Retraining functionality does not currently support this use case, are there plans to add this capability? Alternatively, should we continue using Legacy Certifications for this purpose, and will Legacy Certifications remain available and supported long term?

Thank you for your guidance.

    6 replies

    Contributor III
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    • rgraf
    • Contributor III
    • September 2, 2026

    We are looking at putting the individual renewal course in it’s own certification path. Once someone earns the initial certification, they will be automatically enrolled in the renewal path that they can complete whenever they need to renew. 

    Novice I
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    • sshrest8
    • Author
    • September 2, 2026

    We are looking at putting the individual renewal course in it’s own certification path. Once someone earns the initial certification, they will be automatically enrolled in the renewal path that they can complete whenever they need to renew. 

    Yeah, this is something we are currently doing as well. However, with the new Certifications and Retraining functionality, it looks like users need to enroll in the certification itself and complete it through the certification, rather than simply completing the individual course on its own.

    To achieve the same user experience we currently have with Legacy Certifications, would we need to hide the individual courses from our catalogs (if possible) and only make the certifications visible to users?

      Novice II
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      • jdourlet
      • Novice II
      • September 2, 2026

      This is a use case for us also. Thanks for the heads up - I will need to do testing.

        Novice I
        • Lisbri
        • Novice I
        • September 3, 2026

        Hi there,

        Yes we are in the same situation for a large number of courses.  Interested in the response, haven’t done any testing yet!

         

          kbrink1
          Influencer I
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          • kbrink1
          • Influencer I
          • September 8, 2026

          We are looking at putting the individual renewal course in it’s own certification path. Once someone earns the initial certification, they will be automatically enrolled in the renewal path that they can complete whenever they need to renew. 

          Yeah, this is something we are currently doing as well. However, with the new Certifications and Retraining functionality, it looks like users need to enroll in the certification itself and complete it through the certification, rather than simply completing the individual course on its own.

          To achieve the same user experience we currently have with Legacy Certifications, would we need to hide the individual courses from our catalogs (if possible) and only make the certifications visible to users?

          Also same. This is the biggest weakness I have seen for my organization so far. I could not locate a way to hide the actual course shell since the user is technically enrolled into it when they are enrolled into the certification, adding it to their list in My Courses and Learning Plans, adding some really big user error access points. 

          Kaylee
            kbrink1
            Influencer I
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            • kbrink1
            • Influencer I
            • September 8, 2026

            We are looking at putting the individual renewal course in it’s own certification path. Once someone earns the initial certification, they will be automatically enrolled in the renewal path that they can complete whenever they need to renew. 

            Yeah, this is something we are currently doing as well. However, with the new Certifications and Retraining functionality, it looks like users need to enroll in the certification itself and complete it through the certification, rather than simply completing the individual course on its own.

            To achieve the same user experience we currently have with Legacy Certifications, would we need to hide the individual courses from our catalogs (if possible) and only make the certifications visible to users?

            Also same. This is the biggest weakness I have seen for my organization so far. I could not locate a way to hide the actual course shell since the user is technically enrolled into it when they are enrolled into the certification, adding it to their list in My Courses and Learning Plans, adding some really big user error access points. 

            I will add to this since I have been doing some testing. If I access the course instead of the actual certification, It does show a small award icon at the top of the course screen for an enrolled user. When you hover over that icon it does say “Achievements” (another word that is new to my users - I might change it to say “Certifications” using the localization tool. 

            A blue icon resembling a prize ribbon with a green check mark in the upper right.

            After clicking the icon, users can see the associated certification and click into it. This will only show up once a certification has already been awarded. 

             

            Kaylee
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