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Question

Renewal and Course Completions

  • August 5, 2026
  • 2 replies
  • 63 views
georgiana.moc

Hi,

We've been testing the new Certification and Retraining functionality and we are a bit lost on the following

1. Course Completion Status Reset During Renewal

When a certification becomes due for renewal, all previously completed courses lose their completion status.

For our recertification process, we would like learners to complete only the courses added as part of the renewal. We typically do not renew every course within a certification path, but instead add a few new courses. Therefore, we do not want learners to restart the entire certification from scratch.

Is there a way to:

  • Retain completion status for selected courses during renewal?
  • Configure recertification so that only newly added courses need to be completed?

2. Impact of Adding New Courses to an Existing Certification

When a new course is added to an existing certification, learners who have already earned the certification keep their certified status (which is great). However, newly enrolled learners must complete all courses in the path, including the newly added ones, to become certified. This creates inconsistencies, as learners enrolled in the same certification follow different learning paths and couldn’t find a way to adjust this one.

Is there a way to lock the certification requirements so that only a predefined set of courses is required, regardless of any courses added later? Ideally, certification requirements would only be updated during scheduled renewal periods, which typically occur three times per year in our case.

Thank you in advance,

Georgiana

      2 replies

      Adam Ballhaussen
      Guide III
      Forum|alt.badge.img+7

      Hi ​@georgiana.moc – do you think your first use case would be covered if Docebo introduced the capability to Renew with other courses or learning programs?

       

      I’m imagining that instead of adding new courses to the original Certification (Learning Plan), you’d create a new Course or Learning Plan that learners would need to complete for renewal, then set that Course/Learning Plan as the content to use to renew the original Certification. 

       

      I started another thread on this topic in the beta group here:
       

       

      Please chime in over there if this would be relevant for you as well

      Adam B.
        georgiana.moc

        Hi Adam,

        Thank you for your response and for sharing the discussions from the other group.

        Our ideal solution would be either the ability to add new courses to an existing certification or, when creating a new certification, to use equivalencies for courses that learners have already completed.

        Currently, our process is entirely manual. During recertification, we first unenroll users from the existing Learning Plans, then update those Learning Plans with the new courses, and finally re-enroll the users. As you can imagine, this is time-consuming and occasionally leads to inconsistencies. We use this approach as not all our courses have to be completed again on renewal.

        So far, we have not identified an alternative approach, and we were hoping that the Certification Renewal functionality would help address this challenge.

        Thanks,

        Georgiana

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