The Certification and Retraining beta is officially live!

nice!

I’m loving this so far. Can’t wait to do more testing.

Will there be an ability to migrate existing certifications and renewal dates to the new tools? 

I’ve been testing this for a short while now but would like to know what happens after September 25th?

Will the option to use the new features be closed off until officially launched?

Thanks!

I’d also like to know this.  I’ve been testing in my sandbox, but probably won’t do anything in production until I get a better understanding of what happens at the end of the beta.

Echoing the above, our certification program has significant cost impacts to our users. How will we be able to manage/control the transition of these features into our production environments and limit interruptions for our end users?

Hi everyone,

Here is the link to our Knowledge Base articles covering Learning Plans and Certification Management:
https://help.docebo.com/hc/en-us/sections/36751578356882-Learning-plans-and-certifications-management

Hi ​@jmb93, ​@mzirnhelt, ​@kari.hagedorn
Thank you for raising these questions, we completely understand the need for clarity to avoid disruptions to your environments and certification programs. Here is what you can expect as we transition out of Public Beta in September:

• Public Beta Closure (September 25): The beta will officially close on September 25th. Our product team will use this window to review all feedback, address critical bugs, and plan future enhancements.
• General Availability Target (October 28): GA is currently scheduled for our October release on October 28th, 2026.
• Data Continuity (No Reset): All of your beta configurations will carry over directly into GA - there will be no feature reset.
• Coexistence of Workflows: To ensure continuity and prevent user friction, legacy certifications and the new Certification & Retraining workflows will coexist post-GA.
• Migration Plans: Migration guidance will be published alongside the October GA release to help you manage the transition from the legacy certifications to the new workflow.

Hope this helps, and thank you for testing and sharing your input.

Hi ​@jasmine.baretto since we need to prepare for migration ahead of the GA, can this plan be made available before that time? Also, if the original certifications are created using learning plans, will we be able to migrate these or will we have no choice but to rebuild them? Any recommendations are welcome. Thank you.

Hi ​@lrnlab the legacy certifications and the new Certification & Retraining workflows will coexist even post-GA, that is, October 2026. Guidance about transitioning from legacy certifications to the new workflow is planned to be shared with the GA release, and our customers will be given time to plan the migration activities on their end.

 Hope this helps.

Thank you ​@jasmine.baretto however I’d like to point out that using both apps simultaneously will be confusing for users. Here are some issues I found when testing:

• RENEW button on My Tasks widget leads to the old certification page where I would have previously click on the course tile to launch it; it does not actually take me to the course

• Note that when on this page, I am stuck and have no way to get to the course. The “Test Certification” includes a course and is set to expire and require renewal (see below)

• Next, the notification shortcodes still link to, what is now called, “old certifications” but there is no longer a “renew” option there, only a large warning redirecting the user to the Learning plan and cert tab.
  • once on that tab, I no longer see the issue or expiry dates; it looks like any other LP
  • Since we cannot control which shortcodes lead to which pages, will this be updated soon to the proper tab on the my activities page? Or better yet, the actual course I need to take to renew my cert?

Sharing my results in the hopes that others can add their own experiences and perhaps advice on how best to manage this change. Thank you.

We have identified an issue with the Certification & Retraining beta that significantly impacts our external customer purchasing experience.

When the beta is enabled, unauthenticated external visitors are unable to view a course overview/purchase page without first signing in or creating an account. This occurs whether a prospective customer accesses a course through a direct course link from our public website or through one of our public catalogs.

Our normal and expected customer experience is:

Course link or public catalog → View course overview, course information, available sessions/dates, and purchase options → Sign in or create an account when required to proceed with registration/purchase

With the Certification & Retraining beta enabled, the experience changes to:

Course link or public catalog → Immediately prompted to Sign In/Register → Unable to view the course overview, sessions, dates, or purchase information without first authenticating

We tested this across our Extended Enterprise sites and confirmed the same behavior. We then disabled the Certification & Retraining beta without making any other configuration changes and retested the same course links. The expected functionality was immediately restored, allowing unauthenticated visitors to view the public course overview/purchase pages again.

This is a significant concern for us because we use these public course pages to market and sell training to external customers. Prospective customers need to be able to review course details, available training dates and sessions, and purchasing information before being required to create an account or sign in. Requiring authentication before they can even view this information creates an unnecessary barrier to the customer purchasing experience.

Could you please confirm:

1. Is this a known issue with the Certification & Retraining beta, or is this behavior intentional?
2. If it is a known issue, is a fix planned before this functionality moves out of beta or replaces the current Certification & Retraining functionality?
3. If this behavior is intentional, will there be a configuration available that allows unauthenticated visitors to continue viewing public course overview/purchase pages?
4. Most importantly, can you confirm that when the new Certification & Retraining functionality becomes the standard experience, enabling or using it will not require prospective external customers to sign in or create an account simply to view publicly available course details and purchase options?

For now, we have disabled the beta because it disrupts our external course purchasing experience. We would like to ensure this issue is addressed before the new Certification & Retraining functionality becomes required or the existing functionality is retired.

A member of our team is putting in a ticket, but since we weren’t sure if this was a bug or intended behavior, I thought I would also post here.