The Certification and Retraining beta is officially live!

Hi ​@Diego Jimenez thanks for your questions, and to clarify each point:

1. Renewal via the same certification (repeating the same mandatory courses that originally awarded it) - this is supported today. That's the standard renewal flow: during the renewal window the learner re-completes the required courses via the certification’s renewal workflow to be awarded the certification again.

2. Renewal via a single course within the certification - if you mean using just one specific course as a shorter/alternate renewal path when the original certification required completing multiple mandatory courses, that's not supported yet in the new model. We've already heard about this request from other beta customers, and it's being evaluated for the 2027 roadmap. I'd encourage you to add any specific details on the use case you want to be considered.

3. Renewal via a course outside the certification - do you mean renewal by adding an external training activity? If so, support for external training in the new flow isn't planned for GA, but it will be addressed immediately afterwards, with the goal of making it available before the legacy feature shuts down.

Hope this helps.

​@kbrink1 this is answered here - 

To summarize, this capability of defining a different set of courses for renewal than what was required to originally earn the certification, is not part of the new Certification and Retraining GA release in October.

We've logged this feedback and it's on our radar as we plan future roadmap work beyond GA.

Thanks again for taking the time to test the beta and for helping us make the new Certifications experience better.

Hi ​@jasmine.baretto, thank you for your response. 

To give a bit more context on points 2 and 3: in our setup, recertifications can use either a specific course within the same Learning Plan or a standalone course outside of it.

We also have scenarios where a certification is tied directly to a single course without a Learning Plan involved. Will this change require us to always use a Learning Plan structure?

If this enhancement is planned for a future release, that works for us, as long as the legacy certification feature remains active until the new functionality is live and we have sufficient time to migrate. We currently manage hundreds of certifications using these models, so advance notice is critical for us to plan the transition and avoid operational disruptions. Thank you!

* Sorry - dropped this in the announcement thread by mistake. Posting here instead.

Our issue with Docebo certs is the renew functionality. A student can’t replay the course and re-up a certification - they must click the correct play button. Looks like the issue remains. The re-cert displays two play buttons -- Renew now and REPLAY. The Renew now functions correctly and renews the cert. The REPLAY button does not renew the cert. This makes Docebo certs a mess to manage, as half the students will click the REPLAY button.

Although a step in the right direction, I must say the Beta release seems a little half baked. 
 

• Inability to separate learning plans from certifications in the “Courses and learning plans” widget.
• Inability to place a “certification" inside a learning plan.
• Inability to have a recertification path differ from the initial completion.
• (linked to the previous) inability to have a list of courses be “Or” for completion.
• Recertify and Replay showing on the course page at the same time (old issue that is still present)

While I agree, from an interface point of view, it is more attractive, it smacks of trying to use the learning plan model to fix the certification issues, making both systems worse. 

Edit: Sorry, rather than make a new post:

• Optional and mandatory can be selected (including marking all as optional), but do nothing 

​@jasmine.baretto 

Hello, 

​I have been testing in our Sandbox.

1. In the new “Learning plans & Certifications”, is appears that a Certification can NOT be included within a Learning plan? (Is that the intended behaviour?)
   1. Is the “Legacy certification” the best approach? Use case: 2/5 courses in a learning plan need to have separate certifications for compliance (e.g., one for privacy and one for accessibility).
2. Reporting
   1. In Custom Reports Builder, “Certifications – Users” pulls data from “Legacy certifications”, while “Users – Certifications” pulls data from the new “Learning plans & Certifications”.
      1. Is this the intended behaviour?
      2. How can you get a report “Users – Certifications” where the data is from the “Legacy certifications”?
   2. Observation: Insights – Certification dashboard pulls data from “Legacy certification.” Are there plans for a Insights dashboard for the “new” certification?
3. In the event where both “Legacy certifications” and “Learning plans & Certifications” are used. It currently is VERY confusing for learners to know where to look to renew their certification. How will they know if it’s a “Legacy certification” or a “new” certification?
   1. My activities > Legacy certification (Note: The notice of “This tab will soon become read-only” is concerning. Will the current links for “Renew now” remain active? What will change with the “read-only” access?)

      

       

   2. My activities > Learning plans and certification

      

Thanks,
-Janice

As an organisation that has lots of legal compliance, certifications have been the main headache we have so it is good to see them being refreshed.

However, at first glance this update doesn’t seem to fix any of the main issues we have. I would echo comments around the need to make renewals clearer. At the moment, users consistently go into training without clicking on renew and it causes massive distrust in the systems data as staff feel that it doesn’t update when they complete their training. This update doesn’t appear to address this key issue that many people have raised over the past few years. A pop up for users with a certification that clearly gives the user an option to renew and explains the difference between renew and replay would be a huge improvement.

The other feedback our staff give us on certifications is that they are not as clear as our old LMS. Docebo is much more advanced than what it replaced for us, but the old system had a clear traffic light system where a certification would show in green once completed, amber when it was close to expiring and red when it had. Something graphical like this would be a massive help to us as at the moment staff that don’t regularly use the Docebo struggle to make sense of what the system is telling them regarding their certifications.

Finally, for us the ability to separate certifications from learning plans within widgets would be key. We rely on this functionality to ensure staff can clearly see the training that is mandated for them to complete.

​@jasmine.baretto 

Will there be any functionality added which allows admins or power users to force users to renew a certification? By enrolling them in the eLearning again or if we manually enroll them in an ILT certification, we would like this to ‘force’ a renew behavour. 

This also falls in line with a lot of the challenges users are seeing with difficulty getting staff to renew via the one button on the page.

Hello,

I was testing the changing of/reassignment of a course to a certification.  I used a course that already had a certification assigned to it, and an error produced as I would hope/expect. 

Can we PLEASE have more information provided about the course causing the error, such as the title or code instead of the internal id?  Give us something that we don’t have to go digging and use API’s or analytics to identify the problematic object.

In this case, I obviously know which course is the issue because it was a single course assignment.  But this is a systemic issue with Docebo errors that they don’t provide enough detail in the reasoning

I also noticed that the only enrollment options available from the ‘dashboard view’ is by CSV.  If we select a certification or LP, we should be able to enroll directly from that top dashboard level, or even select multiple and have the mass action button allow for enrollment by user/group/branch.

When in My Courses and LearningPlans the validity date to complete by is not visible:

When creating the certification, we need the moths and years options in addition to the days.  will this be available or are we only going to have days as an option?

Why do pages and tabs use “Learning Plans and Certifications” as the label instead of just “Learning Programs”? Learning Plans and Certifications is a lot of text to fit in a tab, especially on the course editor pages where you can see what a course has been added to. See screenshot for clarification.

Hello,

One of the major issues we have with legacy certifications is that learners "review" the training thinking they are renewing the certification, which is not the case.
This problem is one of our biggest pain points for our mandatory training courses; both for learners, but also for training managers & HR.

The new certifications do not solve this problem; and I would even say they accentuate it by highlighting the option to review the module without renewing it.
We would really like to have the ability to prevent learners from reviewing the module, so that the only option available is to renew it. This is a crucial point for us in the use of certifications.

Do you think this could be addressed in upcoming developments? 

Thank you,

Loïc

We really need some concrete answers on this. None of the documentation or information provided is clear on key points. We simply cannot use the new certification in its current form, and we need the legacy operation to remain in place until the necessary existing functionality exists in the new version.

1) When will the option to renew via different courses be included? We’ve been told it’s not included in the initial GA. That’s all we know. All our training is built for certificaiton of external customers. They complete an initial intensive certification course, then complete a much shorter online recertification periodically. We cannot use a certification product that does not support this.
2) When will an ‘OR’ option be built into the certifications, so that a learner can complete any one of the available courses in a certification to be certified. We have many different courses which can earn the same certificaiton. Currently, we would need to create a separate certification LP for every single course. Not possible.
3) What will the migration process be? A course with a legacy certification can’t be added to a new certificaion LP, so there is no coexistence. And it is not feasible for us to duplicate every course so that we can implement the new process while still accommodating legacy requirements.
4) We offer our customers flexible delivery modes. A certification can be completed a) all online (theory and programming), b) hybrid (theory online and programming facilitated), or c) all facilitated. The current certification model supports this and the associated enrollment processes. The new configuration does not.
5) If we need to create multiple cert LPs to achieve enrollment and delivery options, there has to be a way to tie them all back to one primary certification - we cannot have 20 different versions of a certification. This will not work for our reporting and compliance tracking. The current functionality allows us to assign a single certificaiotn to a range of courses with different enrollnent and delivery options. The new feature must deliver the same.