Customer Education Mastermind

@samantha.murray Welcome! Look forward to interacting with you.

In your role as an advocate, I’d suggest you track the number of companies that have multiple instances of Docebo globally, due to data privacy concerns. I’d love to see some sort of “integration” (for lack of a better word) for administrators to manage their courses/content across instances without having to duplicate courses/LPs/cat/channels on each instance. I have put forward the an idea along this line, but it got parked.

Regards,

KM/ Viasat, Inc.

@KMallette let’s chat!  I will DM you.  

@samantha.murray - the reason why we got turned onto extended enterprise was customer education portals...so it is great to know that you have done the travel.

We are a pharma / digital health company that will be turning on a customer facing portal at the right moment (we have a pretty neat concept of how to bring people into our workforce).

For now - as part of our year 2 implementation - we are going to be customizing our domains and internal experience further with Extended Enterprise.

@dklinger great to be connected! Happy to be a resource to bounce ideas off of when you’re ready to launch your customer-facing portal 🙂

@KMallette thanks for the warm welcome, and feedback! We are eager to learn more about how you and others are managing content distribution across multiple instances. Definitely connect with @HawleyKane!

Welcome, Sam! Glad to have you on board! My company (Blackbaud) went live with Docebo Learn in November 2021 with our extended enterprise use case. Our internal use case is slowly rolling out now. 

We’re a SaaS company that works with non-profits and the social good sector helping them reach their goals through our software and strategic planning. I’m a part of the Education Services team referred to as Blackbaud University leading the team that manages our external-facing tech stack, and that’s where Docebo comes in. We were with Cornerstone for 9 years before moving to Docebo’s platform. We offer VILTs and various types of eLearning for 19 different products with a free, Learn More, and Learn Everything subscription model. Each month we have about 1,200 unique users, and I just saw some data this week that 85% of our customers that come to the LMS end up consuming training. We’ve spent a lot of this year tweaking the system based on lessons learned post-implementation and getting data out of the system, before moving on to other Docebo functionality next year (channel, discover, coach and share) with a focus on bettering the customer experience and increased renewals.

I love that there’s another voice for the EXE customer, and one that is a Docebian! 😀

Welcome aboard.

I represent many different companies many of whom have an extended enterprise.    If you are looking for ways to improve the extended enter[rise,  I am more than happy to have that discussion with you.  There are many major issues with EE that cause the backend administrator tons of issues.   

We currently ran into the biggest issue of how notifications are tied to the EE and what has to be done in order for the correct short codes to work correctly.  This is currently being escalated up through product design and through the customer support teams.

Happy to discuss this and more if you are interested.

• Eric VanAuken

Welcome, @samantha.murray - and grats on landing the role!