Docebo Learn and Zoom/Teams ILT sessions - Trainer/presenter preparation

This is a great question… I was chatting with some clients the other day about this; it seems so second nature for many of us who’ve spent the last 18mo online managing calls and lessons - for some learners (or colleagues), they’ve not had the same experience, so these kind of preparatory fundamentals are missing. 

I don’t have anything so specific to this request, and it’s admittedly a bit outdated. The CX team worked on this last year just when the pandemic and lockdown started here in Italy and shared with clients as a supplemental resource to use with their trainers and team. I know @Allie had a few other things at the time, so maybe there’s something additional she can add.

Hope it helps!

Not sure if this is what you are looking for but what we have done is create multiple help documents for Learners as well as for internal staff.
Learners have the help Center and we provide tiles to other articles(which are pages)
 

Each article is its own Page in the LMS.
The articles are each printed as a PDF and available to be emailed to users when needed as well as providing the link to the article in the LMS.
you then create a hidden menu and add the page to the menu. I set the hidden menu to be available to all users but it is hidden from being in the drop down list in the User Menu.

If not done the user menu is way to large for users.

This allows you to control the viewing of articles and provides the article in the system. 
I am sure this may be possible with coach and share as well but we do not utilize Coach and share at this time.

these are text based articles but pages allows for a few video modules to be used as well.

Jeremy.DeLong wrote:

Not sure if this is what you are looking for but what we have done is create multiple help documents for Learners as well as for internal staff.
Learners have the help Center and we provide tiles to other articles(which are pages)
 

Each article is its own Page in the LMS.
The articles are each printed as a PDF and available to be emailed to users when needed as well as providing the link to the article in the LMS.
you then create a hidden menu and add the page to the menu. I set the hidden menu to be available to all users but it is hidden from being in the drop down list in the User Menu.

If not done the user menu is way to large for users.

This allows you to control the viewing of articles and provides the article in the system. 
I am sure this may be possible with coach and share as well but we do not utilize Coach and share at this time.

these are text based articles but pages allows for a few video modules to be used as well.

Hey that is really great and thanks for sharing your approach. I agree and have a similar approach for some other articles but like this idea vs a “course” as such. The other benefit is I can link it into emails easily, nice.

The Zendesk helpdesk I use has articles but people do not seem to want to go there. Zoom and other platforms have some good short video microlearns I’ll continue to promote and also their live always active test environments like zoom.us/test which is a great thing for people to head over too and test their setup.

Thanks for sharing what you have been doing and using. As you mentioned a lot of people are exhausted with way more online than they are used to and because there are so many systems now across workplaces, family options etc…, knowing how to use each different system is challenging.

My biggest issue seems to be people not turning off pop-up or cookie blockers and then saying the system is silly as nothing happened….. Hmmm. :-)

This is awesome @Jeremy.DeLong!!!! Nice example of help documents and I could see some other generic FAQ and how-to flows for this as well.