Happy Spring everyone
I’m so happy that all the snow is finally gone (Canadian winters are SO long!!!) and that the warmer weather is starting to stick around. But...before we say goodbye to April, let’s take some time to look back at all the goodness from the community this past month.
So, grab your favourite drink and/or snack and let’s begin!
What’s New in Docebo Community?
We’re excited to share these new arrivals to the community:
- Our newly refreshed Guides Library. Check out this recent post that outlines what you’ll find inside and how it differs from the Docebo Knowledge Base. Also, gigantic shoutout to
@pjensen for creating our first-ever customer authored tutorial! - Launch of new webinar series, Docebo University Live . The very first session of DU Live was held on April 6 and the topic was Managing and Automating Enrollments (if you missed it, you can catch the on-demand version here. Stay tuned, our next DU Live webinar is on Gamification and we’ll be announcing the date very soon!
- Mid-month Maintenance Release details now live in Product Updates. Be sure to subscribe to the Product Updates page so you are notified when we post the monthly Release Roundup, What’s in your Sandbox (Release Preview) and now the mid-month Maintenance Release updates. We’re making sure you never miss an update!
Idea Status
Since last month’s check-in, we’ve had 248 new ideas submitted (that’s an average of 50 new ideas every week!).
Currently, we have a total of 1279 ideas and here’s a breakdown within each status:
We are committed to reviewing all new ideas each week in order to update the status. If you are new here, or are in need of a refresher,check out this post that outlines:
- 3 things you need to do before you submit an idea
- detailed status descriptions
- our commitment to your ideas
Member Count & Leaderboard
We love seeing all of our new members join us each week! April has been a really strong month as we’ve welcomed an average of 62 members per week (hitting our weekly goal of 50 or more!). Welcome to you all This puts us on track to hit 3000 members in just a couple of months as our current member count is just over 2700 members. Big congratulations to
Speaking of ranking up, we highlight all of the members that level up in their ranks along with the number of new members and those that made it into our top 5 leaderboard each week (here’s last week’s results). Did you know that our weekly leaderboard resets every Sunday? That means every week the friendly (but fierce!) competition is on to claim a spot in our weekly top 5. Since our last check in,
In case you haven’t seen it recently, here’s the current top 10 in our all-time leaderboard :
I can’t wait to see who will join
Questions Asked & Best Answers
As for questions asked and best answers in April, here are the results:
- 89 questions asked
- 21 tagged with Best Answer
- 24% with Best Answers (10% from March)
- 96% answered by peer
- <10 hrs average response time
While the number of questions asked and percentage of best answers marked are lower than we’d like to see, there’s still some good news! In April, we saw a 3% increase in our percentage of answered by a peer and our average response time dropped by 21.5 HOURS ( that’s not a typo!). Our average response time in March was 31 hours and in April, it has been 9 hours and 30 minutes which means if you created a post, the average time to getting a member to reply was less than 10 hours...if not sooner. Talk about speedy!
Here’s the thing, though...questions are getting a bunch of replies but one of the replies isn’t being marked as a Best Answer. Tagging a Best Answer to a question is important as it pins the answer to the top of the post right underneath the question so that members don’t have to scroll through all the replies to find the answer. If your question has multiple best answers then it may actually be a conversation instead of a question.
As a friendly reminder, here’s the difference between the two:
- Posting a Questionsignifies to the community that you are looking for a solution to a specific question or problem.
- Posting a Conversationsignifies to the community that you’d like to share something and, well, start a conversation. This may still be in the form of a question, but you’re not looking for a specific answer. Rather, you want to gather a collection of thoughts and opinions as well as brainstorm with others.
So, I’ll leave you with this challenge:
Let’s see if we can boost our percentage of questions with Best Answers marked back up to at least 35% next month.
Not sure how you can help? Try this:
- If you have previously asked a question, you can find it within your profile under ‘Posts’. Please take some time to review the replies you’ve received and tag one as the Best Answer.
Are you with me!?
Posts Waiting for Reply
Why not check out these posts that have yet to receive a reply to help out a fellow member? Who knows, your answer may turn out to be the Best Answer .
Popular Member Posts
Here are some of the most recent trending posts in case you missed them.
Tips & Tricks
Here are some handy tips & tricks that you may find useful. Check them out!
ICYMI
You’ve almost made it to the end, but (if you can believe it?!) there’s still a little goodness left to share!
Here are some of the important posts from April, in case you missed them:
Product Updates:
New Guides:
2 Feedback Requests (Product Design & Research):
Important Upcoming Dates
April 27 - April Release Readiness Webinar
May 17 - Docebo Community turns ONE!!!! (get ready to celebrate )
Are you a Docebo Raving Fan?
Calling all Docebo fans! We know you’re out there and we want to give you the opportunity to showcase your Docebo fandom through a variety of ways (that you can choose from). Interested?
Let us know by replying to this post with a (Yes) and we’ll be sure to get you more details.
Well...you did it! You stuck with me right to the very end. Thank you so much for your interest in this community and I hope it was time well spent. As always, if you have any questions/comments/suggestions/feedback please leave them below .
Until next month…