Docebo Administration Support

We rely a lot on Power Users.  We have 1 primary SuperAdmin (and 2 people with that level of access as back-up) and ~100 PowerUsers with a range of access who function as local admins and/or content creators for their divisions who are responsible for content, page design, groups, notifications, etc.  The SuperAdmin serves primarily as a train-the-trainer for the Power Users and high level support resource.  The Super Admin also manages integrations with CRMs & HRIS systems that hold users along with managing the handful of elements that you can’t assign to power users.  

Being a team of one for 10k+ users is a massive undertaking,burnout is a real risk at that ratio.

In organizations I’ve worked with of that size, centralizing everything to one person rarely scales. When I designed the support structure for a major automotive tech company, we shifted the paradigm: the core system ownership (integrations, SSO, HRIS sync) sat with the MIS/IT department.

To handle the actual learning operations, we heavily utilized Docebo's Power Users functionality. We granted specific, scoped permissions to department leads, subject matter experts (SMEs), and the central learning team. This allowed local domain leads to manage enrollments and pull reports for their specific branches without having Superadmin access. If you haven't mapped out a delegation strategy yet, reviewing the Managing Power Users documentation is the best place to start.

Additionally, many organizations with this volume of users adopt a managed services model. When I provide outsourced Docebo administration for clients, we essentially act as an extension of their team, handling the day-to-day tier-2 tickets, content configurations, and reporting requests. This allows the internal "team of one" to step back and focus on the overarching L&D strategy rather than being buried in daily admin tasks.

Happy to share more detail on how to map out those Power User profiles if it helps!