We keep getting Server Errors, our catalogs are empty, and the help desk icon is gone. We have been unable to reach anyone to assist. Anyone else having issues?
Is anyone else having issues with Docebo?
Userlevel 4
Userlevel 2
Our LMS is also down. I’m not sure where to find updates on platform status.
Userlevel 2
Hi Scott,
We’re having issues as well. This is what we see when trying to launch our LMS. We have filed a ticket and waiting to hear back to see what can be done to resolve this issue.
We’re experiencing the same issue. No courses will appear on the dashboard and several popups indicating a Server Error
Userlevel 1
Same.
We are also having the issue. I do see a service issue on their systems status page - https://docebo.status.io/
but I don’t see any ETA for resolution.
Unfortunately we’re experiencing the same!
Userlevel 4
Ours is down.
Incident Update
Docebo System Status Page
Current Status: Service Disruption
Started: September 20, 2023 6:37PM UTC
Resolved:
Affected Infrastructure
Components: LMS Platforms
Locations: Enterprise Plan Platforms - US (Virginia) Region, Enterprise Plan Platforms - AU (Sydney) Region, Enterprise Plan Platforms - EU (Ireland) Region, Enterprise Plan Platforms - EU (Frankfurt) Region, Small/Medium Business Platforms, Enterprise Plan Platforms - CA (Canada) Region, Enterprise Plan Platforms - UK (London) Region
Update:
Docebo is investigating reports of status code 500 errors when attempting to access customer installations.
Userlevel 4
Thanks for the feedback everyone! I’m sorry to hear of your issues but glad it’s not just us! Hopefully it will be resolved soon. I submitted a ticket also.
🤞🏻
Userlevel 2
I also don’t even see an option for submitting tickets. It sounds like several were already placed however.
Userlevel 2
I also don’t even see an option for submitting tickets. It sounds like several were already placed however.
I have the help and support site bookmarked: https://help.docebo.com/hc/en-us. You’ll need to sign in and should be able to submit a ticket.
Userlevel 2
I also don’t even see an option for submitting tickets. It sounds like several were already placed however.
I have the help and support site bookmarked: https://help.docebo.com/hc/en-us. You’ll need to sign in and should be able to submit a ticket.
Thank you very much!
Userlevel 7
Hi
We will continue to update this post as we work to resolve.
Userlevel 2
We are experiencing the same issues.
Userlevel 6
+3
On the Community, be sure to go to the Known Issues page (Discussions > Known Issues) and choose to Subscribe. That way, you’ll get notifications via email when there are known issues posted.
back in business! https://status.docebo.com/
Status page just updated and it says operational. I’m still getting server error, but not as many after restart of the portal/browser. Transcripts and badges are showing on the homepage, so it’s a start.
Userlevel 7
This issue has been marked as resolved in the above post, please refer to this post for further updates.
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