Hi all,
Has anyone else experienced long wait times for queued reports? I have never had an issue pulling reports and have never experienced lag while using the previous version of the platform. Now, after the shift, reports are taking 10-20 minutes or not generating at all. Looking at the background jobs, it shows the reports are in a queued state. I’ve refreshed several times, to no avail.
I noticed it too. On top of that the new reporting is so much worse than the old reporting system. In the past you could just click and get an xls exported straight away. Now you have to: select export, wait for an email, then download the report - which is a zip file, unzip and then you see the report… Crazy how many more processes are required now :-( AND then it is only updating data once an hour, which means you risk pulling a report with old data. Not to mention how much more difficult it became to find the right tick marks when setting up the report. Unbelievable how they could develop something so clunky.
One of the most important tools of an LMS is to be able to pull useful reports in an easy way. Docebo just made life much more difficult for their customers. I really hope they reconsider this whole approach.
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