Skip to main content
Best Answer

AI Coaching - Attempt Reset

  • May 13, 2026
  • 3 replies
  • 76 views
A
Novice I

Hi there! We’re using the AI Coaching feature with two scenarios built into a course module. We originally set the limit to one attempt per scenario. However, we've encountered an issue where a learner exceeded the limit on one scenario, and even after resetting it, the scenario remains stuck.

Is there a way to effectively reset an attempt? We’ve resorted to increasing the total number of attempts as a workaround, but that isn't ideal, as we may run into the same issue again if a learner hits the new limit.

Thanks!


 

Best answer by Moshe.Machlav

Hi ​@annie.a ,

You're running into a known architectural quirk with Docebo Creator, and your current workaround is unfortunately the most practical native fix right now.

Here is why the standard reset isn't working: AI Virtual Coaching scenarios run on the Docebo Creator microservice, which tracks users and AI credit consumption independently. When you go into the course reports to reset the object, you are only resetting the Completion Status on the standard Docebo Learn side (the learning object wrapper). The Creator backend still remembers the learner's User ID and that they reached the attempt limit for that specific scenario ID.

As you noticed, there is no direct "Reset AI Attempt" button within the LMS that reaches the Creator backend.

If you want to avoid increasing the total number of attempts globally, there is an alternative approach. I recommend bypassing this type of hard limit by duplicating the AI Coaching scenario. This generates a brand-new scenario ID. You then place this duplicate in a hidden "Makeup" course and enroll only the stuck learner. It bypasses the old limit entirely because the Creator engine sees it as a completely fresh object.

I highly recommend submitting a ticket to Docebo Support so they can log this as a defect/feature request, as clearing the LMS progress should ideally push a reset payload to the Creator backend.

For more details on how scenario attempts and Advanced Settings are managed exclusively within the Creator engine, you can check the official documentation here: Using AI virtual coaching in Creator – Docebo Help

3 replies

lrnlab
Hero III
Forum|alt.badge.img+10
  • lrnlab
  • Hero III
  • May 13, 2026

Have you tried resetting the learner progress via the course? It’s under the Reports tab. Find the user and click their name. You will see the learning objects and should be able to reset the object.

A
Novice I
  • annie.a
  • Author
  • Novice I
  • May 13, 2026

Have you tried resetting the learner progress via the course? It’s under the Reports tab. Find the user and click their name. You will see the learning objects and should be able to reset the object.


Hi there! We tried that reset option - the same way we normally reset assessment attempts but it didn't work. The attempt is still stuck. :(

Moshe.Machlav
Guide I
Forum|alt.badge.img+2

Hi ​@annie.a ,

You're running into a known architectural quirk with Docebo Creator, and your current workaround is unfortunately the most practical native fix right now.

Here is why the standard reset isn't working: AI Virtual Coaching scenarios run on the Docebo Creator microservice, which tracks users and AI credit consumption independently. When you go into the course reports to reset the object, you are only resetting the Completion Status on the standard Docebo Learn side (the learning object wrapper). The Creator backend still remembers the learner's User ID and that they reached the attempt limit for that specific scenario ID.

As you noticed, there is no direct "Reset AI Attempt" button within the LMS that reaches the Creator backend.

If you want to avoid increasing the total number of attempts globally, there is an alternative approach. I recommend bypassing this type of hard limit by duplicating the AI Coaching scenario. This generates a brand-new scenario ID. You then place this duplicate in a hidden "Makeup" course and enroll only the stuck learner. It bypasses the old limit entirely because the Creator engine sees it as a completely fresh object.

I highly recommend submitting a ticket to Docebo Support so they can log this as a defect/feature request, as clearing the LMS progress should ideally push a reset payload to the Creator backend.

For more details on how scenario attempts and Advanced Settings are managed exclusively within the Creator engine, you can check the official documentation here: Using AI virtual coaching in Creator – Docebo Help

'I have never tried that before, so I think I should definitely be able to do that. Want to learn more? You are welcome to visit my blog at https://digitalstep.biz/
    Terms & ConditionsAccessibility statement