Hi everyone, We’re looking for guidance (or confirmation) on whether others are experiencing the same challenges with Certifications & Retraining for annual compliance courses.
We manage several compliance courses that must be completed annually. These are set up using Certifications & Retraining, but we’re running into several issues that make the process confusing for learners and difficult for administrators:
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The “Certifications to Renew” widget shows items long before they are actually due. It displays “renew in X days,” which most learners overlook because it doesn’t feel like an immediate action.
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Learners are not automatically re‑enrolled when their certificate is approaching expiry, even though this is standard functionality in many LMS platforms.
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Learners do not appear as overdue when a certificate has expired.
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Reporting is unreliable it’s difficult to clearly identify who is overdue vs. who has an expired certification.
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Rolling compliance cycles are not supported well. Our team members complete compliance training on a rolling basis, not all at the same time each year. Ideally, retraining should trigger automatically based on the learner’s last completion date, without requiring them to click “Renew” or manually locate the course.
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Notifications don’t solve the problem. We send learners a reminder two weeks before their certification expires, but when they log in, the course does not appear in their “to complete” training. They must navigate to the “Renew Certificate” area themselves. We want to avoid this extra step and instead have the system automatically re‑enroll them X days before expiry so the course appears in their active training list.
From what I can see, this topic has been raised multiple times over the years, but it doesn’t appear that a solution has been implemented.
Archiving courses or creating new versions each year isn’t practical for us we have a large learner population and must maintain continuous compliance for audit purposes.
This is the only thing learners can see with courses that need renewal and this is not a practical or learner friendly option:
Has anyone found a workable solution or workaround for rolling compliance renewals with automatic re‑enrollment?
Any insights would be greatly appreciated.
