You have wonderful timing - we are working on the same. We have not found a solution but we’re handling it by adding text that says “(If blank, there is no due date for this course)” :

Dear [first_name], 

One or more members of your team have yet to complete the following course(s):[items] 

[first_name] [last_name] - [course_name] 

Due by [expire_at] (If blank, there is no due date for this course)

[/items]

I hope that helps!

*In the example above, we were using “Digest: Learnerhasyettocompletecourse (administrator only)”

I was thinking that a disclaimer like that might be the only solution for now!

Yours looks like it is something that will go to managers/supervisors, correct? We haven’t set that up yet because some managers have 20+ direct reports and would therefore receive 20+ digest emails. Is your notification consolidated with all team members on one email??

@ashleyb - the system doesnt currently support what you are asking about -  Is your notification consolidated with all team members on one email?? with the digest email yet. The Notification system is due an overhaul though and I think what you are requesting has been a very common feature request.

In our testing, we’ve seen that the manager gets one digest email that includes the learner/course information for everyone who reports to them who has incomplete courses. For example, I received one email that showed that my two team members had several outstanding courses each.

So it wouldn’t be 20+ emails for one manager.
 

*We were using “Digest: Learnerhasyettocompletecourse (administrator only)”

We have not set up “Digest: Learner has yet to complete” for learners. But we’ll be doing that next.

@JKolodner - we tried that and the manager got 20+ emails 😓 

However I see two similar digest options, one for admins only.. maybe that is the one I would need to use for managers. The highlighted option below does go to the learner.

NOTE: The dropdown filter doesn’t include “Digest: Learner has yet to complete a course” for the learner, only for the admin version.

But you can create both:

@JKolodner - I do think that a manager gets 20 emails for the twenty subordinates and not just a digest when using Digest: learner has yet to complete the course.

Can a Docebian please confirm?

@JKolodner I did not realize the “administrator only” digest option sent everything in one email! And you can select Managers or PUs to receive them. I just tested and it does indeed work that way. Thanks for a solution to a completely different problem! 😄

Yes that is correct but just tested the admin only version and it is one consolidated email. Yay for that!

@ashleyb and @JKolodner - you are both schooling me up.

Thank you for a learning moment.

@dklinger It was a learning moment for me, too! I learn something new almost every day in this platform. Thanks for your replies!

The funny thing is that we didn’t even know there was a non-admin version of that because of the issue with the filter that I highlighted above. We only knew about the “admin only” version. (We’ve only been researching this for a few days.) Now I’m going back and creating the version for the learner and adding it to our documentation.

This is a helpful document to use (although I didn’t see anything in it about the variations on the learner version):

https://community.docebo.com/notifications-101/how-do-digest-notifications-work-3090?tid=3090&fid=101

Here’s a collection of articles that may be of help to anyone working on Digest notifications:

Docebo Knowledgebase Articles

https://community.docebo.com/product-q-a-7/do-digest-notifications-for-followed-channels-include-courses-added-that-a-user-is-not-enrolled-on-11347?tid=11347&fid=7

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions

Docebo Community Links

https://community.docebo.com/notifications-101/how-do-digest-notifications-work-3090?tid=3090&fid=101

https://community.docebo.com/product-q-a-7/how-to-effectively-use-the-items-items-in-digest-notifications-1466?tid=1466&fid=7

https://community.docebo.com/product-q-a-7/how-do-i-schedule-notification-digest-user-enrolled-in-a-course-9102?tid=9102&fid=7

https://community.docebo.com/product-q-a-7/do-digest-notifications-for-followed-channels-include-courses-added-that-a-user-is-not-enrolled-on-11347?tid=11347&fid=7

https://community.docebo.com/docebo-champions-83/digest-enrollment-issue-10104?tid=10104&fid=83

https://community.docebo.com/product-q-a-7/how-do-i-schedule-notification-digest-user-enrolled-in-a-course-9102