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Question

Zoom Confirmation Email

  • October 14, 2025
  • 3 replies
  • 93 views
K
Novice II

Hello,

I am still in the new stages of using Docebo, integrated with Zoom V3 and have been noticing that users who register for an future event/ILT session, do no receive the basic confirmation email from zoom; they only get the email if they register for a session that is close to starting or has already started.

There is something I am missing but can’t seems to figure it out as everything seems to be connected okay and when I search  in the community or online nothing really point this is specific issue.

I will say I have noticed some error logs in Zoom (Zoom App market) related to templates but because it is not a requirement, I am not sure why zoom is looking for it.

So I am thinking templates are needed for Zoom to know that confirmation needs to go out via the Docebo but not sure if that is the issue as a template is not required for an every day user to receive a confirmation email of a meeting they have accepted.

Thanks in advance for your suggestions.

    3 replies

    M
    Novice II
    Forum|alt.badge.img

    same issue here since a couple of months :(
    opened a ticket (#1112644 if a supporter here cares) but that “solution” didnt work either.

    ---
    Thanks one more time for your patience. Upon investigating this with the Tier 2 team ,we found out that the issue was related to the fact that the notification was not translated into English:

    We conducted a quick test by inserting some random words into the title and text of the notification in english, and we can confirm that they are now being sent correctly:
    ---

    ended up doing the notification the manual way via api - very frustrating and unflexible.

    K
    Novice II
    • kebro
    • Author
    • Novice II
    • October 15, 2025

    ​@michael.schmitt.mxp 

    I found out that Zoom  doesn’t register learners into a session (meeting) until learners click the join button, and that is why users receive the confirmation email at the start of the session with is not ideal as the person is already in the meeting.

    M
    Novice II
    Forum|alt.badge.img

    exactly - but in addition - even with every possible notification set the instructors dont get anything when no one is enrolled (which really happens only when they click join) at the time of the change!

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