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[UK] The Oliver McGowan eLearning from elfh


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  • Novice II
  • 12 replies
  • August 24, 2023
AntRich76 wrote:

Hi all,

Well this seems to be very sporadic…

  • I’ve reset a learner where the tracking wasn’t working and now it tracks.  
  • I’ve found some learners in progress and there tracking is working (enrolment dates before 18th and 21st August, during these dates and after these dates).
  • I’ve found learners enrolled and tracking is working too!

 

Very strange behaviour!

Hi Ant - just tried that and had exactly the same result! so it is something about the session data reset via elfh causing the issue … i wonder if the session data held on elfh is used by Docebo for recalling progress … so the elfh resets of their data wiped this out leaving Docebo unable to calculate where people had got up to.


aswartz
Helper I
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  • Author
  • Helper I
  • 160 replies
  • August 24, 2023

Yeah very strange. If things don’t work at the very least it could be consistent or have some logic to it! 
Interesting that ELFH did republish. That does seems to break something. But why only in Docebo. My contact at ELFH says they don’t have any other customers who struggle with it on their systems, only those who use Docebo. 

 

😭


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