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My organization is trying to use the Salesforce app to push data from Docebo to Salesforce. I know it is supposed to work the other way around, but this is a specific use case. My question is whether it is possible to sync courses and enrollments only without the user push from SFDC to Docebo (assuming users have identical IDs in both). When we try to turn off the users and leave the other two categories “on” we get a 500 or other sync errors.Also, I am trying to find the log file of the actual data that is being pushed back and forth from SFDC to Docebo and synced from Docebo to SFDC. What type of file is this and where can I find it? I thought maybe it would be a JSON file in the log, but all of those that I can see only say “null” for content.

HiHow can Observation Checklists, previously completed by a manager, be viewed by a new manager that has taken their place?It is not an option for us to reassign the checklist to the new manager and for them to then re-do it as the checklist relates to a competence assessment of an employee and we need to maintain an on-going record of competence assessments.

Hi All,I am trying to add personal summary or Activity page (Transcript) as Iframe. Is there any way, I could do it. The internal page can’t be Iframed is the message that I get. Any Idea if it is doable? I have re-directed pages with same banner as first html widget, However Activity page is not falling in place. 

Hello Community!I need help solving for this use case:A Power User in one of our branches wants to assign training for the whole year on January 1st. They have a January Learning Plan, February LP, and so on. However, he wants the "user is enrolled in a course" or "user is enrolled in LP" to go out on the first day of the course/LP validity period, not on January 1st.The current problem is that if users try to access the February courses from the January 1st notifications, the won't have access to the material yet. This will generate countless support tickets.What options can you recommend? Is there a different notification that can be used? I understand the power user could turn off the notification for the day, but users then would never be notified about enrollment.Finally, if this is a current product idea Docebo is considering, could you please guide me to where I can vote for this?Thanks,Vanessa

HiCan an Observation Checklist be used as a stand alone option in Docebo.  I have users who require an assessment of skills but there is no eLearning module required.

Has anyone else noticed that when new branches are created under existing branches, users in the new branches are not picked up in groups with automatic conditions based on branches and descendants? I’ve just found myself having to manually edit each group (without actually changing anything) to get these users to appear correctly. Has anyone found a way around this issue?

We would like to promote our subscription program to our non-subscribers. We don’t want to bother our subscribers with this information.Does anyone know if it’s possible to show a widget/image/text to non-subscribers only?I could not find anything useful in the CSS for this purpose.

Does anyone know how I can configure the text in an Outlook calendar notification that is integrated through Docebo Connect? Right now, it only pulls the date and time of my ILT but there is no text. I’d love to be able to meet Zoom meeting details in it or other useful information. Has anybody else encountered this and have a solution?TIA

When building out a Course and loading in an array of resources, using hard links or connecting content to documents within our sharepoint/intranet seems to be proving a challenge. Goal: Linking to evergreen current and saving duplical PDF upload work by sharing Sharepoint content links rather than uploding PDFs to keep content current (ie. not having to double publish/update a content refresh).Seeking recommendations for good workflows when linking course resources back to Sharepoint/intranet? 

I am looking for feedback on Idea # LMS-I-2994, which is marked as “product owner review” - It seems really silly to me that Observation Checklist items do not offer/contain a hyperlink option for content that may be outside of (or even elsewhere within) the LMS platform, e.g. content in on-demand Channels that should be referenced/consumed for onboarding. We are looking to create multiple employee and external onboarding learning plans before year-end and would really like to understand the status of this idea to add hyperlinks to Observation Checklists.Please advise ASAP? 

Hello It seems like my Help Desk chat isn't working. The ticketing system is functioning, so I created a ticket, but is anyone else experiencing this issue? When I click on the chat, nothing happens, and the window disappears.

Hi everyone!I just have a question regarding groups.  I want to set up a group that is automatic so when people join us, if they are part of a certain part of the organisation, they will join so we can assign them some training.  I have set up the group and pulled people from the areas and it’s created a fab list.  However, when I’ve looked through it it has people who have now left the organisation even though I have ticked the box to say to not include them.We work with another system that automatically expires an account when they are processed as a leaver; and I’m wondering if the fact that people’s accounts are expired rather than disabled is the issue, but I can’t see any other options to select.  Is manually trawling through the list and removing expired accounts the only way to do this?  Or do a manual selection?  Just looking for some advice because if it could be automated and I can be confident with the report then it will save me a lot of time!Thanks

Recently we have reports of our users having issues when accessing courses that use auto-enrolment links...seems the links suddenly stopped working and we have to replace them we newly generated links...has anyone else had this issue?

We are a few years into using Docebo and we have experienced many changes to our organization in the last year. As a result, our New Reports has many reports that are no longer needed, are scheduled to be sent to users that are no longer with the company, or just outdated.It is very time consuming to go into each report and get these details to determine if the report can be deleted.I am not a developer. I have minimum skills with Python but I have learned that ChatGPT is VERY good at helping with Python. I used it to generate the script below.I start with the endpoint Get / analytics/v1/reports which provides an output of all of the New Reports as JSON text that I copy and save as new.reports.json. The Pythong script takes that JSON file and creates a CSV (new.reports.csv) with the Name and Type of the reports in the first 2 columns and then the rest of the data in the following columns. import pand

As many of you are aware, there is no feature in Docebo that allows us to track notifications that are sent to learners. The often-recommended solution is to put an email address in the CC box that can be found in Admin Features>Advanced Settings>Advanced Options>CC this email address for all emails sent by the platform (except for the recover password email).We tried this and after a few hours we saw that many of the notifications were being returned to us in our email system as undeliverable. Our IT team tells us that Microsoft has a hard line set on how many emails can be sent to a shared mailbox at a time, and the number of notifications sent out by Docebo for a significant enrollment passed this amount. Has anyone else encountered this?I’ve been asked to determine if there is any way in Docebo for notifications to be sent out in smaller batches. Has anyone look

We use Allbound to work with our partners.  The partner team would like to integrate our certification and course completion data with that platform.Allbound wants us to give them access to our API’s to implement that.  I have some concerns about giving API access to an external party.  Are their privacy or security risks I should consider? Are there maintenance considerations?What’s the risk of an endpoint they are using being deprecated and a reconfiguration being needed.  Anything else I should be thinking about?I am a neophyte when it comes to APIs.  I have set up a postman account and have set up a few internally but that’s about it.Thanks for any thoughts you have that can inform my decision on approach. 

Hello,I’m trying to setup an e-commerce integration with Stripe, but I encountered a very serious problem - hopefully I’m just doing something wrong!We have users from all over the world, and when they want to buy a course the flow is as follows:Check/update your billing information in the cart Pay through Stripe Course is unlockedThe problem is, if the user buys his first course and uses a billing address i.e. from Italy, Stripe will calculate Italian taxes. But if later in life, that same uses changes his billing address i.e. to Poland, the next time he buys a course Stripe will still calculate the Italian tax.From what I understand, the very first time a payment is generated for a user, Docebo creates a new user in Stripe with billing address, but that address is never updated when users update their profile in Docebo.Any way to solve this?

I have set up an automated group using a primary position set i.e. all our housekeepers belong to a housekeeping group. I then clicked the remove deactivated users tickbox in options but it is still pulling through deactivated users. What can I do?

Is there a way to add another Root Level Branch. For example:Caliber Public Safety - Current Root Branch 1 Branch 1A Branch 1B  Branc 1etc Branch 2 Branch 2A, etc I want to add a new root so it looks like thisCaliber Public Safety Branch 1 Branch 1A ETC Brahnc 2 Etc NEW ROOT I WANT TO ADD Etc..  It does not appear that I can, but I thought I would ask. Thanks in advance!

I am attempting to create a LinkedIn Learning badge that will be awarded to an employee when he/she completes 5 LIL courses. I have everything setup, but when I go to setup the auto-assignment criteria, I do not have a way to easily select/limit the selection to the LinkedIn Learning courses.We have 9K+ LIL courses and the only way to select them is to type them all (not feasible) or select each page’s option for ‘select all’ (too time consuming). They are grouped as a catalog as well, but no way to associate a catalog either.In many places, I can click “select all” and Docebo will checkmark each item on the page. I then have a second option to “select all” again to capture all of the learning items/users/etc. across each of the subsequent pages. This functionality is missing, however, for the badge’s course selection. I’ve attached screenshots so you can see what I’m referring to. Hope someone has a suggestion/workaround. Thanks!

Hi everyone!I'm seeking insights on best practices for content access management in our LMS. Specifically, we have a course hierarchy where 'Level 2' should only be accessible to users who have completed 'Level 1.' Currently, our approach involves creating a 'Level 2' group with enrollment rules to automatically add users who have completed the 'Level 1' course. This group is then assigned a catalog featuring the 'Level 2' course, ensuring visibility only to eligible users. Is this method considered effective, or are there better alternatives?Additionally, we've been asked if users who haven't completed 'Level 1' can request placement on a waiting list or similar. Is there a feature within Docebo to manage such requests?

We have a senior manager, who when looking at the ‘My Team’ section can see all her direct reports, and all of the sub reportees as well. All with the exception of 1 person.  I’ll try my best to explain. e.g Hannah can see Claire in her team.  She can also drill down to see all of Claire's team with the exception of 1 person - Lisa.  Claire can see Lisa in her team with no issues.Lisa has 2 jobs therefore 2 managersin Lisa’s profile Claire is set as Manager 2 (some other person as Manager 1).  Could this be the reason why Hannah doesn’t see her?  im assuming this is a glitch rather than a setting?  

Hello all. I have submitted a support ticket for this issue but I’m very curious if anyone has seen it, & whether you have a workaround, because it’s causing some significant issues.We had a MasterCopy of a course in a central folder, where all of our PowerUsers can access and duplicate as needed to add to their own region. PUs can access the MC folder and their own regional folders, but they should not have access to other regional folders.Usually we use the Central Repository but in this case we did not, which really makes this issue confusing.A PU created his own version which he had to translate into Polish. He was having some minor issues that he asked me to fix (it was an issue with the SCORM file on our end, a simple enough fix).I replaced it for him, then went to check the original EN version to make sure it aligned. That’s when I saw that it’s in PL now.My original thought was that the PU accidentally worked on the wrong course, but th

We’ve encountered some limitations when filtering a catalog widget with multiple catalogs on a page. For example we have a widget which has ~6 catalogs in it and when someone applies a language filter for, let’s say, Simplified Chinese it returns a filtered matrix of 12 courses. We know for a fact that there should be at least >30 courses available with this filter but we don’t see any way to skim through the additional results.Does anyone know a way around this limitation? It does seem to change depending on the layout of the page (full page vs. ½ vs. 1/3 etc...)

Good morning,We are attempting to pull Docebo reports and put it into Salesforce. Which APIs and connections do you recommend using for these use cases?# of and status of registrants and for e-learnings # of and status of registrants for ILTs (classroom) # of and status of registrants for learning plans # of offerings accessed by a specific branch Pull registration additional field statisticsThank you for your help and wisdom!