Learn & Share

Is there a way to have more control over the font and spacing (indents) when I’m filling in the course descriptions? The html in the code tab is also very poorly formatting so it’s almost impossible to go in manually and change things up. 

What are you using to create your instructor led (VILT/Live) training schedules?We have about 400 sessions delivered by 9 resources per month and approximately 60 different courses.  We need to address resource availability and skill sets.Thank you for your response.Bruce Ciemniecki  

I want the landing page to have links to the following pages. The bullets under those pages are the types of catalogs and channels available on those pages. How do I create these pages? Do they also need to be categories?Business Skills:Job Skills Leadership Management People & Communication SkillsPersonal Development:General Personal Development Health & Wellness LanguageSafety & Compliance:Cyber Security Corporate Policies HR LegalAll About the Company:Vision Mission Values Industry Products 

Hello,Currently, employees who are “on leave” remain active in our system. Therefore, they are still enrolled in courses while they are out and there isn’t a way to identify them in reporting. I believe it is ideal to move “on leave” accounts to an inactive status, but this could cause them to be missed from course enrollments via enrollment rules (since active users remain in groups and will not get enrolled in courses they missed once they become active). How do your company handle employees who are on-leave in Docebo?Thank you!Jessica 

Does anyone have CSS code to hide this icon? We are trying to strip down one of sites to have minimal options in the top bar...Was able to find a way to hide global search but would appreciate if anyone has this code is they can share. Thank you. 

My LMS supports both employees and customers. I want the training to be free for employees but want to charge customers.What is the best approach, looking for suggestions. Is this a use case for subscriptions?

Hello, I have a number of users that have requested changes from their personal email addresses to their company email addresses. This will also change their user name. All users have completed courses. Does changing email and user name in the system require that users complete the courses again or does it retain their course completion status?Thanks for your help!  

Hi everyone, pretty sure the answer is no, but just checking.There is not a way I can set up my sessions so that a user can join a waiting list on one session and book a free place on another session that is scheduled for a later point in time, is there ?Stephen

Hoping someone has experienced something like this. We utilize American Heart Association RQI courses. These courses have to be assigned perpetually or ongoing for all learners who need them. The assignment is the same name and is assigned quarterly to anyone who is done the previous quarter. Anyone have a similiar situation and if so, how do you make this work? Thank you - Jodi

I am trying to configure the contact sync since tomorrow, and am unable to open any configure page for setup. It's loading for a very long time.also facing the incorrect count, of course, course enrollment syncs both Docebo and salesforce.Please find the attached screenshot

Hello everyone,My organization is planning to offer a free trial for our e-learning site, and I was hoping to get some advice from the community on setting the parameters for the trial. Specifically, I would appreciate it if you could answer the following questions.Do you offer a free trial for your e-learning site? If you do offer a free trial, how long is it? Do you offer a free trial to other businesses (B2B)? If you do offer a free trial to other businesses, do you put a limit on the number of trial users?Any advice or insights you can provide would be greatly appreciated. Thank you in advance for your help!

Use Case:  Attempting to use a local survey for multiple cohorts and would like each group to select the start date of their training session using a calendar drop-down.  Question:  Has anyone figured out how to add a calendar drop-down or date field as a question response in a survey?  

We are having some issues with Docebo Connect for some external users, when they first access via OKTA they get an error, but some can proceed without any issue. As a workaround, we create profiles for these users and that resolves the issue. But manual creation of profile is something that’s not sustainable. Has anyone experienced the same issue?

Is there some CSS or other way to adjust the fields displayed in the Calendar Widget?  Or maybe this is an enhancement?  Currently, the Calendar Widget shows the Session Name and Description.  The Description is too long to fit well in this position, and if a Learner wants to read the Description, they can click into the item to review additional details.  What would be more helpful in this view is the Course Name, Session Name, and Event Name (or title depending on how you’ve setup your system).  It would make more sense on the calendar in all three views.  

How can I send my user a Schedule of upcoming events?  Or simply PRINT out their My Schedule/My Calendar? Has anyone found a solution for a printable schedule of upcoming events?  I’d prefer to send notifications out monthly of what they have coming up.  But I can’t seem to figure out how to get the information in an email or a report.  Directing them to view their My Schedule/Calendar is still unwieldy.  The only options I see are export to Calendar (which creates a whole new internet calendar connection, not a legible schedule of events). They can’t print it out and hang it on the fridge!  And, yes, that is exactly what our users want to do.  

Hey all, we’re working on a close to real time integration with our HRIS and hit a snag when using the API to create users. It appears the API requires us to set passwords when creating users although we have no desire or need to do so since everyone logs in via SSO. Docebo support confirmed that is working as intended and there is no flag or other mechanism to disable it as a required field. Has anyone else encountered this and if so how did you deal with it? I’m not keen on applying passwords to satisfy the API requirement but I suppose random complex strings could be our only option. 

Hi there, I have a learning plan in place. This plan contains two courses and has a rule in place. You have to complete the first course before you are allowed to access the second course. For learners this makes sense, but for the teacher it doesn't. Is there a way for the teacher to access the second course without being forced to complete the first?   

Has anyone found an API call to log in as a user or impersonate a user? I know this can be done through the user management area, but I’m wondering if there is a means to do it via the API explorer.I’m not seeing anything in my searching, but perhaps I’m looking in the wrong spot.

As a company we are reporting on training data from 2022. For example, I created a custom report (courses - users) for all of our onboarding learning plan and courses. But I am not able to tell what data is from 2022 only. Does anyone have a recommendation on custom reports or best practice to capture data like this? Thanks!

I have found that many admins have trouble with this...Many times, you want to point a user to a specific course but you don’t always want to turn on the Enrollment Links as this can bypass eCommerce and approvals. The typical error an admin makes is to navigate to a course that they are enrolled into or have used the Learner Preview option (enrolls you) and grab that link from the address bar...This causes issues if shared since it tried to find the course on the users’ My Courses & Learning Plans page and usually puts up a 403 error. In order to get around this, navigate to the course via the CATALOGUE search. Click on the tile to view the course but DO NOT enroll. You can safely grab that link to use in other pages, widgets, etc.. The look should look something like this:https://www.xxxxxxxxxx

Hi there, Does anyone know of a way to hide Learning Plan descriptions for learners? When they open a learning plan, I would like to only display the courses inside the learning plan (with no learning plan description on top). Thank you

Hi EveryoneI am new to Docebo having just been released into the wild by our consultant last week!!We have two Learning Plans each containing three ILT courses. Learning Plan-1 must be completed before Learning Plan-2 is started.Once the last course is completed in Learning Plan-1, the Learner is not required to start the first course in Learning Plan-2 for a further 12 months (are you still with me?).Is there a way of creating a delay between Learning Plan-1 being completed and Learning Plan-2 being started?  We’re trying to avoid having to set up reminders to enroll people nearer the time.Many thanks 

Hi all! Wanted to get your thoughts on how you’re managing course progress % completion in reporting.  We recently added a CSAT survey to the end of all of our courses, which moved our total course objects/training materials to 2 per course. So each course now has a scorm file and a survey.  The issue we’re bumping into is that learners who’ve already completed the course prior to the survey being added to the course are now showing as 50% complete (1/2 objects complete). They completed the scorm but did not complete the optional survey.  In our reports, we now have a lot of users showing as completed for their user status but 50% on course progress. Do you have any recommendations on how we can show 100% complete for new learners who will go through the course and retroactively fixing this for those who’ve already completed? The survey is optional. 

We noticed that we have Learning Plans (LP) showing up under specific categories within the catalog that they are assigned.  Through the LP creation process, there’s no criteria that allows you to associate a category to the LP, yet somehow the LP shows up under categories vs just in the catalog. What determines which category the LP populates under?

I need to be able to run a report for Managers that shows them who is past due on their training.  Right now I am using the Users - Courses report and that is great except it causes panic when people don’t read it correctly.  It shows all assigned training and then lists “days left”.  No matter how many times I tell people to only focus on the people with negative numbers in that column, they still are not understanding.  Is there a better way for me to run a report that will show my managers and directors their teams delinquent training?