Learn & Share

Hi, I am wondering if anyone else is having an issue with their gamification settings? I have assigned points and badges to courses but my users are seeing negative points on there account but when they go to the rewards store they have more coins than points. Its a mess!! I thought points and coins were a 1:1 ratio? Is anyone else having this problem? Can anyone help?

Hi,I’m trying to see the users enrolled in courses. I’m using the /learn/v1/courses/report endpoint. According to the Response Sample in the API Browser, this data should be included:However, those fields seem to be missing and my returned data starts with idCourse, code, etc.: screenshot of Power Query field selector of returned dataI have superadmin permission. Is there a reason this is missing? Should I be using a different endpoint? Thanks for any insights.

Hi,I’m looking to delete inactive accounts with an automation. What has worked for you?

Does anyone else have challenges with this?Our use case is that we grant our customers access to a certain number of seats with their contracts. A number of courses are open enrollment to them and their users may enroll to one or more of those courses using a coupon code until they have used up their seat allotment.The current configuration options for coupons codes limits users to one use up to a number of uses but we need more flexibility.We need an option for a coupon code to be used multiple times by all the users up to a limited number of uses. We don’t want to restrict a user to only one use but we need to limit the number of times the coupon can be used.The current options do not meet the needs of our use case.  If you need this as well, please upvote this idea:  

Hi all,We are wanting learners to be able to access content from our Public Catalog and actually view material and interact with it without having to log in. You can see in the image below we have this test course we are playing around with. There’s 4 Training Material items listed under Content that we’ve added but you cannot click on anything. We would like to be able to. Basically we want a course for free for the public without enrolling or logging in. Is it possible to do this or will all our interested learners need to create an account just to demo/trial our content?Thank you in advance! 

Is anyone using coupons to award training credits to their users?  We would like to use the coupon functionality to award a set dollar amount of credit to our institutions.  The users at the institutions should then be able to register for course(s) and the discount be applied up to the total amount. If the users course is less than the discount amount, the balance should be applied toward the next user transaction.In our testing, we are finding that if the coupon is available to multiple users, each are able to apply the total discount amount to their cart balance. If the transaction is less than the coupon discount value, the remaining balance is not applied to the next user.We are interested to know if anyone else has this type of situation, and how it was handled. Thanks

We had an instructor of a course session receive the following error message when she used the direct enrollment link to try to get into the course to log in.  We teach this same course each month, provide the same (direct enrollment link) to all learners and instructors, and have never had this error come up. Anyone know why it did?  Is using the direct enrollment link not recommended for the purpose of entering courses you’re enrolled in as a learner and/or instructor. If not, what do you suggest? 

Hi! Preparing for our soft launch. Our platform will have mostly Product Knowledge training. Users can enroll themselves into courses (or learning plans) and they should not have a deadline for anything self-enrolled. Other users (either individually or groups) will be assigned training and they need to have a soft deadline (so that they can still access the training after the deadline).  I was hoping to be able to use Enrollment Rules to add an expiration date for those that need it, but see that is not an option. I’m thinking that for these individuals, I would use “Manage Enrollments via CSV” to set the valid until period.  One of the issues I see is that the User Enrolled in a Course notification doesn’t differentiate between those who enrolled on their own or those that were enrolled with a due date. Instead of including the due date in the actual notification (which would show up blank if no due date), I have included the follow

Good morning!I have set up our Udemy for Business connector but am coming up blank for how to embed courses into our catalogs, learning plans, etc.I’ve searched for guidance on the knowledgebase and DoceboU but have come up short. Any guidance folks who are using this connector may be able to provide would be greatly appreciated!Michelle

Can you deactivate users via Salesforce Contact Sync.?I have mapped the Docebo “Active” field with our salesforce “Contact Active” field and when I run a sync, users who should be deactivated in docebo still have the green checkmark on their status.I have tried multiple variations of the salesforce “contact active” field - i have tried a checkbox, True or False, Yes or no, AND 0,1 but nothing seems to work. 

Hello,I can’t seem to allow access to my Power Users into the Reports or New Reports areas from their Admin Menu. Regardless of what permissions I include or Profile modifications I make, when the PU clicks on either option from the Admin Menu they are greeted with the 403 “Forbidden” Error screen.Any tips, recos would be most appreciated!thanks

I was very excited to use the Central Repository to easily re-use content in different courses, especially surveys. I was disappointed to see that when content is moved to the Central Repository and subsequently used in other courses; if the same user accesses this content after having completed it once before in another course (for example a standard survey or test), that piece of content is automatically marked as already completed. I have posted an idea on this topic but thought it would be important to post this for our new users. Hopefully we’ll see some improvements here once Docebo launches the concept of multiple completions for a single course (fingers crossed) Central Repository - stop tracking completions for re-used learning objects LMS-I-4423 (should be visible in a couple days). Please vote if you agree. Thank you.

We offer a 6 month free trial to select customers and my boss would like to know the level of engagement of these customers (how many times they have accessed the platform and how many courses they have enrolled in/completed etc.). Does anyone have any ideas about how I could generate a report showing this data? We don’t use an additional field for the free trial, so the only way to differentiate the users would be the 6 month timespan from creation to expiration which is shorter than the 1 year timespan for paid customers. I’m very much a novice when it comes to reporting, so would appreciate any advice you could give.

Hi there! I’m after some guidance please…Users are experiencing a problem with learning activities not being marked as completed when using the Go learn app. I’ve attached a screenshot.This course comprises 3 videos hosted on Wistia and the user has to complete a test after each video. Once they’ve viewed the video they click on the ‘x’ to close it down, but then the activity still displays the orange check mark to state it’s still in progress.There must be a setting I’ve forgotten to implement and so wondered if anytone knew how to solve this?Thanks 😀

Hi Has anyone experienced and issue with the course widgets not displaying correctly in an ILT? I have added a course description, supporting documents and comments widget and when in learner view it only displays the course description.  Thanks

We are very interested in Learning Impact as a way of qualifying the effectiveness of our courses; however, it requires that learners have a unique working email address for the initial survey. The followup survey can be done via notifications, but that doesn’t solve my problem. Our learners work in call centers around the world, and are vendor employees (rather than direct employees of my company). As such, they are not allowed to have email access due to security concerns.Any ideas how I could work around this limitation in the product?Thanks!! 

Has anyone successfully embedded Instagram on their default page using the iFrame widget? If so, how? We did this years ago (in version 6.0 of Docebo) but now I can’t figure it out again. 

Not user friendly!It appears to work even despite the error.

#content > div.authoring_wrap.en > h1::after { content: " - special characters in filenames may cause errors";}/*warning for slide converter*/ 

We’re excited to share that fellow customer, LeaderShare Group, has been recognized as a Top 10 in Canada Leadership Development (Coaching/Training) company in 2022 by Manage HR Magazine. 💥 Congratulations to @Andrew Galster (and team!) on this amazing accomplishment! Let’s share in the celebrations! Drop a congratulatory comment below 👇👇👇

Is there anywhere within the course properties that I can see to which notifications the course is assigned?  Currently I look at the notification itself, but it would be helpful to see the information within the course properties.

We are having tons of trouble with the app and branded mobile app and are considering going browser only and no longer supporting the mobile app - sadly.  Has anyone built an “app” that just opens the browser based site in-app? This would give us a similar user experience for those using our current app, while avoiding the headache of the Docebo apps. 

I’m trying to run a report that will give me the enrollment for a specific session within a course. I know I can run a course summary report but that only gives me the option for a PDF. I need an Excel document. How can I get a report that will tell me what the course summary report does but as an Excel document?

Hi, I’d like to build a link to a User that I can insert into an email. I looked for a User link structure, but can’t find it. Can anyone help with the syntax for a link to a User? Thank you,Scott

I can’t figure out why our certificates are blurry after following the recommended sizing during creation and download from Canva. Has anyone else had problems with this?