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What's going on with "The platform is under maintenance" message


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32 replies

missmandiann
Novice I

I’m back up as well. 


JEntis
Helper I
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  • Helper I
  • 162 replies
  • November 9, 2023

And we’re back up!


  • 22 replies
  • November 9, 2023
drosales wrote:

We are also down, prod + sandbox. The system status page has not been updated, it still shows everything operational...

We are back up now.


  • Contributor II
  • 15 replies
  • November 9, 2023

It’s working for us now. I was even able to go in and edit a learners course progress without delay or issue.


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  • Influencer II
  • 40 replies
  • November 9, 2023

Ours are now back up!


Cheney
Helper II
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  • Helper II
  • 37 replies
  • November 9, 2023

We are also back up online. Based in Amsterdam 


erin.brisson
Docebian
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  • Docebian
  • 2854 replies
  • November 10, 2023
Pinned reply

Hi everyone, I was able to get some more information on this issue and wanted to pass it along in advance of the weekend.

 

Some platforms in the US East region were inadvertently set to Maintenance Mode on November 9th at approximately 3:30pm EST. The issue was quickly identified and resolved. All platforms were removed from Maintenance Mode shortly after 4pm EST. An RCA will be provided to those who reported the issue directly to support.

 

Wishing our American members a safe Veterans Day and Remembrance Day to our Canadian members 🌺


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