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Log in page reverts to log in page after entering correct password

  • February 27, 2023
  • 4 replies
  • 67 views
K
Novice I

Hi there, has anyone expereinced/solved this issue with Docebo log in? 

I have entered my login credentials, and it appears to move forward with logging in. Then, the screen reverts to the log in page again.

Here’s more details about my efforts so far to troubleshoot:

  • Other admin on our team are not having issues.
  • I had another superadmin on our team change my password, then I tried logging in. Same issue.
  • I then cleared cache/cookies, and tried logging in, and new password worked.
  • Then I logged out, and tried logging in again, and had the same initial problem.
  • I requested new password from ‘reset link’’ and set a new one, but same problem.

I’m using Microsoft Edge browser.

Any ideas?

Thanks,
Kennedy

    Did this post help you find an answer to your question?

    KatieD
    Influencer I
    Forum|alt.badge.img+1
    • KatieD
    • Influencer I
    • February 27, 2023

    I had someone in my organization complain about this - turns out he was clearing his cache every time he closed his browser and then didn’t accept cookies when prompted on Docebo. He set his browser to always allow cookies from Docebo and hasn’t complained since.

    KatieD
    Bfarkas
    Hero III
    Forum|alt.badge.img+5
    • Bfarkas
    • Hero III
    • February 27, 2023

    If you change browsers do you still experience it?- Since your cache/cookies seem to be causing it, just want to confirm it really is that.

    Annarose.Peterson
    1 person likes this
    • Annarose.Peterson
      Annarose.Peterson
    KatieD
    Influencer I
    Forum|alt.badge.img+1
    • KatieD
    • Influencer I
    • February 27, 2023

    This user almost exclusively uses Edge but seemed to indicate that it happened in Chrome as well. I think the acceptance of Cookies seemed to fix it for him. :/

    KatieD
    Bfarkas
    Hero III
    Forum|alt.badge.img+5
    • Bfarkas
    • Hero III
    • February 27, 2023

    Sounds about right, cookies do actually serve a purpose on the internet, I know folks like to block them though.

    Reply


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