Users, Groups & Enrollments

We have 20+ Power Users that help us get training information out to the departments in our organization. I thought a great way to get them a list of class locations would be to use course management, export session/event data - which includes location.In order to do that, according to support, we would need to enable “edit ILT” permissions. I don’t necessarily want to open that up for potential bad clicks / incidental course modifications.Is there another way for them to get an easy list of class locations in a spreadsheet, or other simple list view?

We created profiles for Power Users to create, edit and export Reports for Training Record purposes.  Our Power Users have access to all Users of certain Branches but Reports only pull Users that were in the platform at the time of granting access.  Users activated in the platform after the date of granting access do not pull into the Reports.  I have searched the Community, University, and reviewed permissions and cannot locate a setting or correction for this issue.Has anyone experienced this and were you able to find a setting so that when the Power User pulls a Report, it includes all Users at the time they pulled the Report, not when they were given permission?Thank you!

Has anyone run into the problem where the Enrollments Sync just hangs up and never stops? This is a problem because we can receive notifications from Docebo for FAILED syncs, but not for syncs that start but never stop. What happens is we realize weeks have gone by that training records are not updated. Then we open Docebo and see that the Enrollments Sync is still in progress. Docebo Support said that we need a Salesforce developer to configure a notification within Salesforce to notify someone that the sync started but never completed.

I can’t find a way to see what I have allowed a user.  It could be courses, learning plans, or subscriptions.  I want to check that I am giving the correct access.  There must be a way.They would not have enrolled yet, so I cannot use the User Summary and the reports all assume the person enrolled and provides that status.  That doesn’t help.(I have external customers, partners, and internal users, so important I am not giving away things for free that I shouldn’t be).Does anyone know of a way?  I don’t see any prior threads in the Community, so maybe I am missing a feature somewhere. 

I export a full user report (approx 31k users) once or twice with no issues. I check the boxes I need and click Export XLS file and it works. I get this message and an instant download.Today, when trying to run a full user report, i get this message and email. I tried running it with less users and got the same message. Anyone else?  

Does anyone know if there is an option for a user to access while in Docebo that will let them unregister, deactivate, expire, or delete their own account if they no longer wish to be registered.

Hello all,We have a need to assign to a specific Branch everybody that creates an account using the Self-Registration page.  Currently, we have the Branch Code input enabled and every single user adds the same value over and over.   Is there a way to fix the value or any other configuration to ensure that all users are part of the branch?I thought about creating groups instead but that is not currently an option due to legacy configuration/data.

For example, say I enroll a group with three users:Person A - Enrolled Person B - Enrolled Person C - EnrolledThe users complete the course:Person A - Complete Person B - Complete Person C - CompleteTwo more users are automatically assigned to the group. What happens if I enroll the group again from the course management area? Is the enrollment data preserved for person A, B, and C? Or, will it get reset by new group enrollment?Results 1:Person A - Complete Person B - Complete Person C - Complete Person D - Enrolled Person E - EnrolledResults 2:Person A - Enrolled Person B - Enrolled Person C - Enrolled Person D - Enrolled Person E - EnrolledNote: I already have an enrollment rule set up, but for some reason it didn’t trigger for a small number of users. Thus, I am looking to do a manual group enrollment. 

Has anyone successfully used the external training app recently? Anyone feeling super helpful and want to test theirs?I have successfully used it in the past to test, but now that I am ready to upload all of my data I cannot get it to work. The .csv appears to be formatted correctly. I can import the file and see all of the data on screen, but as soon as I click ‘Next’ everything disappears, never to return. 

Hi Community - Just wanted to share, see if anyone has had similar experiences.We have an employee user base of 4,000 users.We have Power Users responsible for their departments and approving self enrollments.Twice now, we have had the system allow a Power User approve an enrollment for an employee not in their assigned resources (branch). The response from support is, looks like a fluke - sorry we don’t know why… Or our needs this can be highly problematic.Has anyone experienced this or something similar?

Here is my question. I have a branch that is dedicated to users that were created by mistake by our data team.Right now we have about 40,000 users in this branch and I’m can’t find an easier way to remove them. Only method that I’ve found was through User Management, selecting 9 users from that branch at a time, then when I reach 500 deleting those users. Then doing this about 80 times. This is very time consuming and we cant go over the 500 users at a time, since it will not work and error out.  If any of you have any tips or other methods of mass deletion.Thanks

Never mind - figured this one out.  :)

Where can I find an instruction on how a manager can enroll a subordinate to a specific ILT session in a course?

Greetings everyone! Does anyone know how to see the logic of an automatic group in the API output?In the API - Manage  > Group > Returns Details of a group the response schema states that the respnse will include “Type of method for user assignment: 0 for manual assignment, 1 for automatic assignment rules”.In addition, it talks about a rules list and rule logic to be displayed along with details on other information I need.I have many automatic groups and they all come back with similar output.{  "data": {    "id": 13123,    "name": "MOBILECOMM PROFESSIONAL INC",    "description": "Company Code - WMM - MUSID - XXXXXXXX - Automatic Company Group",    "assign_rules": 0,    "members_count": 42  },  "version": "1.0.0",  "_links": []}The output does not show any of the assignment rules or any of the automatic logic.Scheme Details 

I have been looking into a host of options for Managers for our company, and have noticed that as of right now managers using “My Team” cannot create groups, nor enroll multiple users into a course at once. This has become a sticking point for stakeholders who are looking to enroll their entire team into one or more courses/learning plans, or enroll entire groups at once. While yes, I can understand I can assign our management team to Power User and give them the ability to see all courses and control enrollment, this isn’t scalable for us. This would require a form of education to managers we aren’t looking to provide, with the focus being on the Team function. Does anyone have ideas on how we could allow Managers to enroll multiple users in their team, or to group users in such a way as to allow them to easily sort and enroll the users they are attempting to enroll? 

How can we ensure that a manager can only see learner details that are a part of their ecosystem during search for users to add under ‘My Team’? Basically, my concern is - If a manger search user to add under ‘My Team’ they should not get to see user details of all users across the platform.

I am writing to share a surprising experience, that maybe others have had but no one wants to go through. We’ve been active since last June (about 8 months) and we have SAML SSO set up so that our users do not have to enter their UN and PW (they haven’t been given Docebo passwords). A few days ago, our users started submitting tickets to our internal team that they could not get into our Docebo portal. When we tried it ourselves, we saw the standard Docebo login page, asking for UN and PW. (Not the hybrid one, where you could enter UN and PW or choose SSO.) I went to look at the SAML app and it was missing from the Admin page entirely. When I went to the Apps area, I saw the SAML app was there and inactive. I reactivated it and then saw that the hybrid login page was now available. When I looked at the SAML settings, it appeared that all of our SAML SSO settings were still in place except the SSO Behavior field was set to Show Standard Login page. I clicked on Automatic redirect to ide

How do you monitor/handle/clean up users who are not enrolled in a session? If the user is not enrolled in a session, they do not receive notifications set up for the session. It is a bit unreasonable to have a staff member manually monitor this and enroll the user into the session. This is also not possible if there are multiple sessions since we do not know which one the user intended to enroll into. Just curious on how you all manage this process!  Thank you,Courtney

Looking for some best practices regarding the setup and use of moderated self registration! Thank you in advance for your help!!The Situation: My team currently manages registrations manually for all of our internal and external users as an ‘add on’ to their day jobs. It is taking us hours every week to manage registering users and we’ve got to make this process more efficient!The Background: Our external users come from hundreds of vendors who partner with our customers, as well as our customers themselves. These vendors often don’t provide company-issued emails to all of their staff. We require all staff from these vendors who partner with us to take some introductory eLearning coursework as a condition of their partnership. The Assessment: Some form of self-registration is something I know we need to help us automate this process. I think our users would also really appreciate a more real-time process. However, because we work with so many different vendors AND our system houses pro

is there anyway to take a group of user that was enrolled before a branch was created and enroll them into a Branch that was created later?

I would like to enroll a user automatically into an ILT when they are registering for a LP. This is not possible.The only way at the moment is to enter one of the courses that the user is enrolled in by the LP and then create and assign that group to an enrollment rule for those ILT courses. But this is not interesting for us, as the users can also register to any course in the LP separately. Anyone with the same issue? 

Hi Community,I do the User Import for our internal employees and I’m tryign to explore more ways to make the process a little easier as we continue to grow.Currently, we already import our users via CSV but was wondering if there is a away to schedule an import to occur early morning outside fo work hours. Does anyone know if this is a possible option and how/where we could set this up? Thanks!

We have our instances set up with a custom domain and SSL, which is working. We noticed the Docebo instances are configured to respond both on plain HTTP as well as HTTPS - is there a way to disable the instances from responding on HTTPS completely, or for them to redirect HTTP to HTTPS? If not, we’d like to request this feature.

Our CSM shared this update back in Dec. 2022: Massive Enrollment Options (and update of the currently enrollment LP process which is subject to frequent failures under high load): The problem we intend to solve with this feature is a purely operational and daily usability problem of the function itself: Docebo is growing a lot and we are increasingly faced with customers with a very large user base. When an administrator has to manage thousands of learners, the management operations proposed by the current legacy interfaces are often inadequate tools since they have not been designed to manage large amounts of work. We must therefore equip the Learning Plan function with a series of massive management tools, first of all that of enrollment, including multiple enrollment options in the UI and offering the possibility of enrollment from CSV files. My Team has the following questions:Massive Unenrollment for Learning Plans: "With the advent of Massive Enrollment in learning plans, comes t

Hi everyone, I have run into a problem with user registration. For our usage, we are using SSO login for employees of our company. We are manually adding contractors and vendors who do not have access via SSO. These users are added by a power user who manages those individuals. We’ve noticed that these contractors are sent to an administrator approval queue before getting access to the system.I have self-registration set to “Free” because, if I am reading the Docebo guide correctly, that should not hold anyone’s accounts for approval. About a month ago, I turned on Moderated self-registration because I wanted that extra level of security but turned it off when it became a bottle-neck for these people. However the option does not seem to have been turned off in the back end. Does anyone have any suggestions on how to turn this off? Ideally, I would rather have “moderated” turned on, but allow it to be bypassed if they are added by a power user.