Learn & Share

Hi,Is there a way to have a notification sent to a specific user (this user is not the learner, a power user or a super admin), when users complete a specific course? What I am trying to accomplish is: A user will complete a “getting started w/ xyz system” course that I made, and once the user completes it, the notification will go to our IT representative, and they will know to create the users “xyz’s system credentials”. Any help would be appreciated. Thanks! 

The default for session date  is always to sort in date order oldest first.  I realise that this can be re-sorted by clicking on the field heading.  But, how do we fix this to always default to most recent first, so we always see the most current dates on screen 1?  This would be such a time saver when working in bulk to save a click or two.  Thanks in advance

I was creating a video overview of the My Team page for our leaders, and I noticed that in a few of the takes there was some information not showing consistently. The overdue courses and certifications on the user cards did not show and when I clicked the ellipsis for a Report no menu was available so I could not Edit. A refresh seemed to help but not solve the problem fully as it repeated again. Anyone else experience this inconsistency? I did recently clear my cookies and cache so I don’t think that is the issue. Thanks!

Hi everyone! I’m looking for some good examples to pull inspiration from as we work to build our company’s internal and external knowledge bases. I welcome links to external sites if possible!I realize that may not be feasible for internal sites, but screenshots would be appreciated if that’s safe to share. Thank you!!

EDIT:  I found the answers I needed in Docebo Help - Notifications in different languages – Docebo Help & SupportI would like to create a bank of User Created by Admin notifications that will be sent to the new users in their preferred language, but I’m stuck on how to configure this in the Notifications area.Has anyone else managed to implement this successfully and, if so, can you please let me know how?Thank you in advance for your advice.

Dear community,We’ve received a question from one client regarding the max attempts for course (in properties under navigation). The course report is showing “0” attempts for the quiz activity, although the user did pass the course (and did attempt it). We’ve reproduced this and the number only increases when the quiz is failed. I’m looking for documentation to confirm that it does indeed count failed attempts, but cannot find anything. Did you also see something similar on your side? Do you know where I can find this in Docebo documentation? 🤔Thank you and wishing you a nice start in the new week! 😊

Is there a best way to make an email notification go out to a power user a week or two after original enrollment? We have a system where a small group of users is initially enrolled on our platform to take required initial training focusing on using dealer software. One or two initial users are made the power user for their branch and after their initial training they likely don’t need to take further training. However most of the courses on the platform are aimed at technicians. I would like a notification to go out after a couple of weeks prompting them to register the other users from their dealership that would benefit from training on the platform for technicians. I can’t figure out which notification to use and how to set it up so that would happen. Can anyone share what works for them? Thanks, all. 

Hi! We are trying to create a dashboard that shows the course progress of users in specific courses. I know I can create a report that shows that and add that to the dashboard but is there a quick visual I can use to make the dashboard a bit more useful. I would love to have the listed course and below that the progress of each user. Thanks!

Hi, coming with another question :) So our company has 3 levels of hierarchy: Area Manager (AM) = Power UserGeneral Manager (GM) = Power UserStore Employees = UserIs there any automated way to have anyone in the manager position to be assigned as a power user, without it being specified in the CSV file? I’ve seen that you can add the level for users to your CSV file, but that would have to be manual work for us. 

How to add apps in the Admin Menu? I can activate or deactivate the app but I am not able to add them to the admin menu like API & SSO app!- 

We plan to automatically upload our CSV file on a daily basis for our company, but we understand there is some manual work we plan to do on some users. Ex. we will manually assign our few Area Managers as Power Users and their Profile. But with reuploading the CSV file daily, would that impact those changes we made manually or reset them? Whether there's any part in the CSV file that changes for that Area Manager (ex. email, position ID,etc) or even if there are no changes and it just doesnt have the “Level” field to power user, would it remove their power user status we manually added?

What exactly does “relative” mean in terms of course reporting from the My Team area? Is there a specified variance or does it depend on a range, like a 3 day lookbsack may have +/- 2 but a 30 day span may have +/- 7? It doesn’t mention that setting in the Manager User Guide nor Reports for Managers articles. Did I miss one?

Good morning all,  I have been having a play with notifications and I was wondering if there is any way that you can change the formatting so the United Kingdom text isn’t in capitals?Within Classroom Locations it is in lower case and upper case respectively.  

Hi Community,I searched the forum but couldn’t find an answer to my question:I’m currently building a dashboard and would like to use the “Embed Video” widget. Since we have the video available in 21 languages, I’d like to display the localized version based on the learner’s language. I noticed that I can translate the title, but I don’t see an option to add individual URLs for each language.Is there a way or a workaround to achieve this? Or should I submit a feature request?Thank you.Best,Dominik

Hi All,I’m facing a specific use case and would appreciate insights from the community.We manage numerous courses linked to multiple learning plans. Occasionally, these courses are revised, and certain users are required to retake them.The challenge is that we only want to archive and re-enroll selected users—not all users who were previously enrolled—since many are no longer required to complete the course.Currently, the only workaround we’ve identified is to archive and unenroll all users, then enroll only those who need to retake the course. This approach preserves historical records in the archive while allowing targeted re-enrollment.However, Docebo does not currently support archiving and unenrolling courses associated with learning plans. Unassigning the course from all learning plans, performing the archive and unenroll, and then reassigning the course to the learning plans would be extremely burdensome for the team.Is there a better alternative to achieve this? Any suggestions

We’ve recently experienced the issue with our scheduled reports not running correctly whether it was for an end user, Power User, or Super Admin. However, today we are now unable to run any of our reports manually. The “Creating Background Job” popup displays but runs for an inordinately long amount of time. Eventually, an email is sent that indicates “we are not able to send you the link to the xxxx report”.Is anyone else experiencing this issue?

We created a new home page for our users….we did this by duplicating the home page of another subdivision of our company. the problem we are having is that now when we change the URL to our URL the page gets wonky (see pic below) does anyone know why this would happen?  

Hello! I am working on structuring Docebo for our restaurant company that has 2 hierarchies. We have an AM and GM, we want them to both be managers for their teams and we have them established as theMain Branch = AM area Subbranch = Store locations/GMs. We have an issue with our ADP report for the CVS upload, it does not have the GM/AM connection, only has info on if someone is or isn't a manager (yes/no). We want to figure out how to create that connection, for when a trainee is uploaded, they can be directly assigned to the GM and AM.I thought about using the Location code that is part of the Store subbranch and is a column in the ADP report. Because AM’s are Power users, so I thought assigning a resource such as its corresponding AM main branch and the GM/Store subbranches to the AM poweruser, would help create that manager connection. I believe I may be wrong, does any one have any ideas? ex.Parent Branch = VA AMSubbranch = Alexandria store (branch code = 40G) Employee Info:Locatio

Are we still expecting a Sandbox update next week?  I haven’t seen a post about what to expect yet.  With so many changes to how, when, and where updates are communicated, I’m not sure if I’ve missed something.  But, I don't see anything in Product Updates, Release Roundups, or Live in Sandbox posts.  My notes say Sandbox update is due on Nov 10 to push the updates that are set to go to Production in January 2026.  

I need to interact with docebo lrs using Oauth2 token. I generate an access token using client_credentials grant type but when I use that to access LRS. It’s showing me 401 unauthorized access

Looking to track instructor led class that last up to 3 days.  No ability in the Session screen to set time of course

We post a weekly leadership training for learners and we have a widget on their home page to highlight these.  We’d like to feature the newest one first.  The card view you can sort newest to oldest, but it takes up a huge amount of screen real estate.  The stream view is better but only sorts A-Z.  Has anyone edited, maybe through CSS, the default sort of the stream or found a way to limit the number of cards?

Does anyone how to hide these objects using CSS: ​​​​ I'm using the following code:  /** Remove Checklists from My Team Page */dcb-ui-tabs-horizontal-header-item[data-dcb-ui-aria-label="Checklists "] {    display: none;}/** Remove Team Members from My Team Page */dcb-ui-tabs-horizontal-header-item[data-dcb-ui-aria-label="Team Members "] {    display: none;}/* Hide 'Users - Learning Paths from Reports in My Team Page */.hyd-table-row:nth-child(2){    display: none !important;}/* Hide 'Users - Certifications from Reports in My Team Page */.hyd-table-row:nth-child(3){    display: none !important;} /* Hide 'Users - Sessions from Reports in My Team Page */.hyd-table-row:nth-child(4){    display: none !important;}  But for some reason, it hides upcoming sessions on courses as well.  Any advice? 😥Thank you in advance 

I am successfully connected to and pulling users from the GET /manage/v1/user endpoint, however, I want to make use of the optional "filters" input to limit the results to only Power Users or Super Admins. This means I have to filter on the "level" attribute of the user. Can anyone explain the syntax for this sort of filter? The API explorer gives the following description on the field: serialize object containing list of filters and their options. I have tried a few options, the only one I have gotten results for (no Internal Server Error), but still the filter does not seem to be applied is this:[{"level" : {"criteria" : "not_equal", "value" : "user" }}]I cannot get the syntax correct and keep getting Internal Server Errors otherwise. Any help or examples would be great!

My team is having an issue with uploading SCORM packages to the Central Repository. The files are well under the size limitation. They are getting stuck on this screen and it never finishes processing. Any suggestions?