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Any ideas on how to remove duplicate observation checklists from a manager’s My Teams dashboard? A user has completed, submitted and had their observation checklists approved by manager, but a duplicate is sitting in their manager’s checklist dashboard. On the User’s end, all checklists are completed and approved. I’ve reached out to Support and currently there is no way to delete a checklist from a manager’s dashboard once it’s been submitted. Any ideas? I don’t want to lose the completed checklists (would that happen if I reset them?)

We have had a few customer churns and I need to delete their branches and users within them.I removed the users and ran the API but received the error that it couldn’t be deleted due to automatic groups being assigned. Does anyone know how I can remove multiple groups from a Branch so that it can be deleted? 

Is there any report or API that will give me a list of assets and the skills associated with them?So far I have tried:The Assets statistics report The User - Assets report Channel management assets API - All assets. I now have a list of all assets and their codes Insights (doesn’t have a report or graphic for Discover coach and share) Going onto the skills management pageAm I missing a skills API or a skills report? I feel like skills are so important in the workplace and I really need to find out what our skills are associated with assets.

Hi community, We’ve come across an issue and I’m wondering if anyone else has experienced the issue. I’ve noticed that the Theater Mode and Course Syllabus view settings are inconsistent across multiple courses in our production and sandbox. Let’s look at two courses: Course A (in production) and Course B (in sandbox). Each course consist of multiple SCORM Training Materials (either SCORM 1.2 or SCORM 2004, 3rd Edition). For the most part, the course settings are identical for each course. The view modes for the SCORM Training Materials in question are set to Theater view mode.When viewing Course A (production), I’m unable to Show/Close the course syllabus when viewing the Training Materials. Screenshots below. 

This is my second set-up/go around with Docebo and I remember setting up a notification based on the user’s hire date, which I had set up as an additional user field. I cannot seem to set this up again.I cannot set it up directly from notifications as far as I can see.I cannot set it up as an automatic enrollment in a group, which can prompt a notification.I will take any ideas.

Good Morning! We currently run two different ecommerce systems - Our website and Docebo. We plan to turn off the ecommerce on Docebo and hyperlink course images directly to our product store on our website. Users will then be routed back to Docebo for all their learning. Does anyone have any recommendations for this process? Thank you and Happy Holidays! 

1. What specific problem or challenge are you facing?*We have several certifications set up using the Certification app. Some users click the RENEW button every time they want to work on the certification. It resets their certification status every time.2. What outcome are you expecting?*I have already updated the notification about each certification and added additional explanation to the certification description that the RENEW button should only be clicked one time for the renewal process. I would appreciate that the RENEW button is greyed out once the certification is renewed and will be enabled back few months before the next renewal.3. How will this feature impact your business and/or industry?*This will save our support time and create a better customer experience with the certification that are always sensitive programs.4. Examples / Screenshots / Mock ups (if applicable)I do not have any mock ups.

Hi everyone,I’d like to request that the Docebo team consider making the “External Training” feature available in the Go Learn mobile app. Currently, users who rely solely on mobile cannot view their external training activities within the app, which can be inconvenient for those who need a complete overview of their learning progress on the go.Having “External Training” data accessible in Go Learn would significantly enhance the user experience for mobile-only learners and make it easier to keep track of all training activities in one place. Thank you for considering this feature request, and I appreciate any feedback or insights from the community!

Is there a way to allow external training to be completed/ uploaded on mobile devices?I’m looking for a way for staff who only use a mobile phone to upload external training certificates to also be associated with a certification.The feature is not currently available on the app, and when you visit the web browser on a mobile device the view does not resize/ adapt for mobile and you are unable to complete the fields.Why is this an issue?Due to how the training is conducted, staff often don’t receive a copy of their completion certificate until 1-2 weeks after the training has been completed.We are unable to use the “file upload” function within a course useless as the completion date is the date the file was submitted, not the date the course was completed. Being a compliance course this won’t meet our standards.In addition, our staff are an entirely remote and do not have access to a computer or tablet, mea

Hello everyone,I have searched the community but could not find an answer to my issue. I am trying to hide the course type in the new course player within a course. We use the eLearning course type for several types of courses, not all of which are actual eLearning.Has anyone else hidden this?Thanks in advance.

Hello,I’m looking for a little CSS help to hide the “Lesson Details” block of metadata and tags in the course player. I saw in a related post that someone shared code a year ago to hide tags appearing in chapters, but I don’t believe that will work with the current course player? Any advice?Thank you!

How do we disable/retire a course?We have several ILT courses that have training materials and sessions. In the past, users were enrolled in these courses, accessed the training materials, took a quiz. They have existing records that we do not want to unlink/remove. We recently added a new course and would like to take these older ILT courses offline. We selected to make it unpublished but oddly enough they still show up on the users catalog for selection and then fail obviously. Going into the course advanced properties/time options you can only enter a expire number, not a date. Is this what we need to do in order for these older ILT courses to not show up on any catalogs?   

Hey all, I’m looking to update some of the header buttons on our login/landing page to make it easier for users to understand how to create a new account!Currently, we have the default set up with just the “Sign In” button that displays the SSO modal, then to the sign-in / registration page. But I’m hoping to change the style of the “Sign In” button, and add a “Register” button to the right - Similarly to how AWS does it here: If anyone has done this before / has any suggestions on how to accomplish this, I’d really appreciate it!Thanks, 

As the title suggests, I’d love to hear how you’d build this out… We have some technical training that we’re leading through ILT sessions at various offices across the United States. The instructors are SMEs who want to stay at arm’s length from our LMS (which I’m not entirely mad about). We are managing session enrollment using the LMS, but our practice has always been to email PDF copies of slide decks and other references to participants post-session. In a pinch, that process works but people lose emails and our email retention policy is only 365 days from send date. To that end, I thought it would be great to “host” the PDF items within the course as training materials. This way, participants could access from within the completed course shell. To that end, I’ve got a few requirements for hosting the items within the course shell…We don’t want learners accessing the materials until they’ve attended the session.  We wan

I am the Docebo admin at a SaaS company. I want to elevate our Project Managers to Power Users so that they can create custom reports to track their customers' training progress. What permissions do I need to assign so that they can only access Reports? 

Looking for feedback or thoughts on how others are managing checklist approvals when a manager is out on leave. Or if there is an idea posted, I would love to upvote it. Currently, this process falls on our field Talent Development personnel, but looking for a more streamlined/scalable option.

Hello,I have a course where we’re offering sessions for specific divisions and we have open sessions where anyone can sign up. Is there a by session way for me to select if self-enrollment is available?  For the moment, I’ve made the max enrollment 0 for the sessions where I don’t want people signing themselves up, but that’s inelegant for the power users/admins who need to assign their staff members to their specific staff session.Thanks!

Hi everyone Is there a way to create multiple Learning Plans in bulk? I reviewed the APIs but couldn’t find any relevant endpoints Thanks

Does anyone know of a way to mass update enrollments on a course to be marked with the new “Enrollment Priority” of “Required” via API? I know I can do it course by course (see screenshots below). However, we have a big gap right now where we enroll new hires into a Learning Plan of their relevant courses and while we can mark the Learning Plan as Required, it doesn’t cascade down to the individual courses. Docebo claims thats intentional behavior, but now we don’t have a way for learners (or admins running reports) to see that those individual courses within an LP are indeed required. It would be awesome to be able to batch update enrollments for multiple courses at once to include the Required Enrollment Priority.

I currently have a notification set up to automatically send an email to enrolled users for an ILT class one day before their event starts.  This notification includes the [event_date] shortcode.  That shortcode appears to have a bunch of extra information in it, as well as line breaks before and after the actual date/time information.   Example: Text in notification -“We look forward to seeing you on [event_date].” Text as it appears in email - “We look forward to seeing you on  10/25/2023 6:00:00 pm - 10/25/2023 7:00:00 pm (your time GMT -05:00 American/Chicago)Location:### Road, City, State Zip, COUNTRY.” I have a couple of questions here.Why is there so much extra information in this shortcode?  I can understand the time and time zone being included (though I would argue that those should be separate shortcodes), but the location is a completely separate piece of

Does anyone know how to use CSS Coding to: Get rid of the Share & Add to Playlist button on the Virtual Training (ILT), eLearning, Learning Plan page on the new Course player before enrollment? Get rid of the Share button after Enrollment on Virtual Training (ILT), eLearning, Learning Plan page on the new Course player. Remove the Learning Plan ID (I was able to do this for courses but have been unable to apply the same CSS codding concept to remove it from the Learning Plan page). Thank you in ad

Hello Wise Community,I’m revisiting an issue we’ve been grappling with regarding registration fields and clean data. I posted about this a year ago (here’s the link to the original post). Unfortunately, we’re still stuck on it. I’m hoping to get your input once again!Issue 1: We have free self-registration enabled for our learners. Learners are prompted to choose their branch from a dropdown menu. However, selecting a branch isn’t mandatory. If a learner skips this step, they are automatically dropped into the base branch. This creates confusion because learners in the base branch are prompted to provide information that doesn’t pertain to them, and that causes confusion and bad data. Issue 2: To gather clean data, we need to be able to use logic and conditions in the additional fi

Has anyone figured out how to blank out the Direct Manager field for a user via CSV?  I have a subset of users that previously had a Direct Manager assigned on their profile but they no longer need one assigned.  I have tried leaving that field blank on the CSV file, but it did not update the field - it just ignores the blank fields and leaves the Direct Manager in place.

Hello! 👋 We commonly hear feedback from users that they lose sight of when training is due. We implemented the “My Tasks” widget on the main landing page, but the tabs in that widget don’t display expiration dates (even on the deadlines tab). Is there a setting to enable this that I’m overlooking? Assuming that I’m not overlooking something, whats your process for giving users a snapshot of upcoming deadlines from their main landing page? Are you using My Calendar? Some other mechanism? I’m considering creating a “button” that takes them to “My Courses and Learning Plans,” but I don’t love that they’d have to navigate off the main page to see due dates. Arguably, it’s what they care about the most when they log in.  I’m open to inspiration!

We are seeing that the folders we create in the central repository are visible and selectable in the full course catalog to filter classes. We want to use a folder structure in the repository that makes sense to power users but may not have a direct relationship to course sorting. Example- sub folders within topic Folders called Presentations, drawings, evaluations Is there any way to separate these? Or what are the ramifications of turning categories off for catalogs?