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Learn & Share

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bkokernakNovice III

asked in Product Q&A

API call to get all users with lang_code = null?

Is there a way to call the users API and have it return all users that have their lang_code = null?

Angela LombardoNovice I

asked in Product Q&A

Nuova pagina del corso

Buon pomeriggio sapreste dirmi quando ci sarà il passaggio definitivo alla nuova visualizzazione dei corsi? grazie mille Angela

gwlasiukNovice III

asked in Product Q&A

Auto assigning direct managers to their direct reports

I was hoping someone could help me with a question we’ve been struggling with.It seems at some point around February most new users were no longer being updated with a ‘direct manager’ field despite providing this information in our daily FTP user upload. I wonder if something changed in the backend that severed this link between users in the system. The strangest thing about it is that it doesn’t seem to happen to all new users, just a vast majority starting from around this date. I’ve looked everywhere and I can’t seem to find the culprit in our CSV upload settings or user provisioning. Has anyone else encountered a similar problem? Thanks for any advice!

sfrostHelper II

asked in Product Q&A

Manually Issued Certificate Not Showing

I’m having some trouble getting my users to be able to see their certificate… We added certificates after the fact and I have about 150 folks who need a digital copy of their certificate… I manually awarded the certificate for upon completion of a learning plan.. but the download certificate is not showing up… Any idea what I should do? Anyone else having this issue?

treyhNewcomer

posted in Product Q&A

Can I get an API token Using Python

I am trying to follow the documentation for getting an API token. Specifically follow the Resource Owner Password Credentials Grant Type but when I run my code I’ll get a 200 response with an empty outputHere’s my code:import requestshttps://<yoursubdomain.docebosaas.com>/oauth2/tokenfiles = { 'client_id': (None, <client_id>), 'client_secret': (None, <client secret>), 'grant_type': (None, 'password'), 'scope': (None, 'api'), 'username': (None, <user>), 'password': (None, <password>),}test_post = requests.post(url=credentials_url_endpoint, file=files)Any feedback on where I am going wrong or what I should try next?

TerryHeatterNewcomer

asked in Product Q&A

Publishing from Storyline: Passed/Failed or Completed/Incomplete

Hello,We are going to begin using Docebo at my company soon. We publish many SCORM courses from Storyline, and for most of them it makes sense to select “Completed/Incomplete” under “Report Status to LMS as...” Our current LMS doesn’t register whether a course was passed or failed, even though that would have been a nice option for our tests. Since we’re moving to Docebo I need to know what the option are: how does Docebo treat each different LMS Reporting option? In particular, does Docebo register something as Passed or Failed? There are four total options:Passed/Incomplete Passed/Failed Completed/Incomplete Completed/FailedScreenshot attached. Thank you in advance.

maryanneharrisonHelper I

posted in Let's Talk Shop

Succession Planning

This isn’t really Docebo related, but I’m hoping it’s ok for me to use this platform to seek some advice. I know most of you are in the same field that I am, so this seems like the best spot to get input. I’m looking into possible succession planning software, and I was wondering if any of you have a platform that you love? Extra points if it has a performance management module that you love, as well. Not sure if this is possible, but it would also be awesome if there were an option that could connect to Docebo somehow. Thanks for any assistance!!

simone.yaghiInfluencer III

posted in Product Q&A

Viewing Observation Checklist Answers

I reviewed the articles below, but still cannot see how I can view the answers to the observation checklists not just whether it was completed. Any advice or best practices here? https://help.docebo.com/hc/en-us/articles/360020124719-Navigating-the-Observation-Checklists-Dashboardhttps://help.docebo.com/hc/en-us/articles/360020124179-Creating-Managing-Observation-Checklists

abartunekGuide I

asked in Product Q&A

How to disable My Skills pop-up using CSS?

I’m aware that we can disable My Skills functionality completely to get rid of the pop up saying that you need to add your skills to your profile, however, the thing is… we want to be using My Skills - just without the pop up.The unfortunate thing about it is that after you finish adding your skills, you get redirected to All Channels, which is also something we don’t want - especially for new users, who see this pop-up as the first thing after they log in and then get redirected to a page that is not even our home page (and is generally not in use).Is there any way to disable this pop up using CSS or something else but without disabling the My Skills channel?Thanks!

EmilyW_TacomaHelper I

asked in Product Q&A

Rise course- not loading

Hi,I have multiple users who are experiencing the same issue:Rise course was started I, instructional designer, loaded a new version Rise course was started again, and now it’s a blank screen.Users have cleared cache and closed and reopened browser. I replicate the issue when I log in as the user in their accounts on my computer, where I don’t experience the issue. Can I clear server-side cache? What options do I have? Preferable ones that don’t requires the learner to redo all the course content.

monica.cheekInfluencer II

asked in Product Q&A

Central Repository - how to change the status from active to non-active (or we use retired)?

In Central Repository, some of our power users are confused as to why retired courses still show active even though in the Course Management part they are retired and marked as such plus move to under maintenance. Anyone else run into the same issue??

dklingerHero III

asked in Product Q&A

QR Codes for marking attendance

Hi has anyone leveraged this:https://help.docebo.com/hc/en-us/articles/4408352796434-Using-QR-Codes-to-Access-Learning-Impact-Questionnaires-and-Mark-AttendanceI am curious about the marking attendance component - where a person can scan a QR code and get access to the attendance sheet...this seems ingenius and puts it in the hands of people attending to come back in and mark themselves as attending...that said? It also seems like it is only available from the learning impact side of the product...which seems like it is a disconnect to me.Any way to have users mark themselves as attending via the same mechanism without buying into Learning Impact??????

jninkovicNovice I

asked in Product Q&A

Join the webinar button not displaying on the mobile app

Hello!I am wondering if anyone is experiencing issues accessing ILT & VILT via the Go Learn app?As an organization, we are trying to offer more flexibility to our members so I started testing and I cannot make it to work. I followed all the instructions listed in the knowledge base articles including ‘Managing Webinar Tools for VILT Courses on Mobile’. - We are using Zoom. I have the zoom app downloaded on my phone--- but I am not getting the notification and the ‘join the webinar’ button to show up on the app. The notifications are displaying properly on the platform and via the email. I tried setting up notification to display ‘at the time’ of the event and also 15 minutes prior to the event, and still no join button on the app. I know it is hard to troubleshoot from this minimal amount of information but maybe you have an idea about what am I doing wrong? Thank you, Jelena

rterakedisNovice II

posted in Integrations & APIs

Support says "Out of Scope" for Initial SSO Config?

I’m configuring SSO via OIDC using Salesforce as the Identity Provider (as documented below). I’ve run into a problem where the redirection to SF works, and upon redirecting back after successful authentication the Docebo UI says “Something Went Wrong.” I’ve just had support come back to me and say that they can’t help me troubleshoot this super informative message and that I should work with my AM to engage PS.Our group is quite technical, and this seems like an unusually unhelpful response since the logging on what went wrong isn’t exposed in the UI. Looking for a sanity check on anyone else who had problems with OIDC setup initially - did you get support or did you have to pay for a PS engagement?

gdhanraj1985Newcomer

asked in Product Q&A

Length of the video training material is reduced

Dear Community, We tried to upload a mp4 video file of length 6:50 and the file size is 268 MB. When we uploaded the training material into a course, it plays only for 3:20 and the remaining part of the video is not uploaded. When I tried again, it worked fine, but still some of the power users in the system are facing this issue. Does anyone know how to resolve this issue.

LeGiacNovice I

asked in Product Q&A

Targeting a specific page with custom CSS

Hi,is there a way to target a specific page via custom CSS? Like changing font or hiding stuff only on that page? I thought of using page IDs, but inspecting pages with the browser inspector I can’t find any reference to them.

KTJDHelper II

posted in Let's Talk Shop

Training needs analysis

Has anyone had experience of conducting an organisational Training Needs Analysis, and if so what tools/platforms did you use?

LeslieKelleyNovice III

posted in Product Q&A

Multiple ILT Configurations

I’m looking for a best practice to configure ILTs in the system in a way that will ensure that participants register for all classes for multiple day ILTs.The difficulty is that we offer several configurations of ILTs, like an ala carte menu. For example:Class A Class B Class C Class A+B+C Class B+CRecently, we hosted a training with A+B+C, and had a terrible problem with participants not registering for all three, resulting in more people in attendance than expected. Clearly, we could create one ILT that combines all three, but sometimes we need to only offer class A, or class B. Further, we may need to run a report on all participants that have completed any configuration with Class B, for instance. Because they have to register for a session in the ILT, I don’t think creating a learning plan for each configuration would work. Has anyone figured out a solution for this problem?

jckemvHelper I

asked in Product Q&A

Login Message for a Deactivated User

I’ve noticed the message displayed to a user at login with a simple username/password mismatch seems to be the same as if they have tried to login with a deactivated account.Is there a way to customise the message to indicate the account is deactivated rather than the same generic message for an account username/password mismatch? I would rather they approach a solution to their problem differently than a simple username/password mismatch.I’ve looked in the localisation tool and the translation for the language I use and cannot see a way to adjust, or if there is a specific message I can use to modify.Any pointers appreciated.

sfprotNovice III

asked in Product Q&A

Suppress the global search?

Hello! Does anyone know if we can hide the global search bar?We are going to use a Federated Search widget (I have a separate question out to the Community here about anyone who has integrated that into Docebo) and if we can figure out how to get that presented on the Docebo landing page, then we want to suppress the current Docebo search so that both don’t appear.Has anyone done anything like that? Thanks!

HARMENILNovice I

asked in Product Q&A

Add a forum as a training material

Dear community, You might help in my course configuration. I am currently creating a course which aims at sharing best practices to improve one’s learning process. This course consists in a small video, followed by a discussion on the tips that were presented into it. I would like learners to share their best practices right after watching the video but unfortunately the forum only appears below the course description and not after the course itself. I feel it might affect the user learning experience that way. Here is where the forum appears : While I would like it to appear there :Is there anything I am missing in the configuration settings or it is not possible ? Thanks a lot for your help !

NicoleHelper II

asked in Product Q&A

Course and Learning Plan Player - removing the expand/accordion

Hi everyone, I’m continuing to test the new layout before switching over. I’m hoping to eliminate this “Show More” feature so that the learning plan descriptions appears in full, always.Is there any way that I can make this happen?Thanks, Nicole

Elena RavaNewcomer

asked in Product Q&A

Slide converter

Hello, I am looking into the possibility of using slide converter to upload slides and allow users playing them without the need of download.I gave it a try with slide converter but media in the deck do not play. Is it supposed to work this way or am I missing something?thanks.Elena

Joan McFaddenNewcomer

asked in Product Q&A

Unenrolling/Notification

If staff have been enrolled to a course but have not attended, when we put on another session how do we get the enrolment notification to send to the same group without unenrolling and loosing records of staff who completed the training?

julientrudelInfluencer I

asked in Product Q&A

Test available for ILT session

Hello I have a problem/question about ILT course.In our last ILT course, that will be in-class, I want the learner to be able to go on the platform to take the final test. So i want to add a training material that is only available for the people enrolled in that session and only during a specific time. So lets say the session in tomorow from 10:00 to 18:00, I would like if the training material could unlock from 16:00 to 18:00.Thank you for the help in advance !

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