Users, Groups & Enrollments

Has anyone else noticed that when new branches are created under existing branches, users in the new branches are not picked up in groups with automatic conditions based on branches and descendants? I’ve just found myself having to manually edit each group (without actually changing anything) to get these users to appear correctly. Has anyone found a way around this issue?

Hi everyone!I just have a question regarding groups.  I want to set up a group that is automatic so when people join us, if they are part of a certain part of the organisation, they will join so we can assign them some training.  I have set up the group and pulled people from the areas and it’s created a fab list.  However, when I’ve looked through it it has people who have now left the organisation even though I have ticked the box to say to not include them.We work with another system that automatically expires an account when they are processed as a leaver; and I’m wondering if the fact that people’s accounts are expired rather than disabled is the issue, but I can’t see any other options to select.  Is manually trawling through the list and removing expired accounts the only way to do this?  Or do a manual selection?  Just looking for some advice because if it could be automated and I can be confident with the report then it will save me a lot of time!Thanks, as always, for your he

Hi everyone!I'm seeking insights on best practices for content access management in our LMS. Specifically, we have a course hierarchy where 'Level 2' should only be accessible to users who have completed 'Level 1.' Currently, our approach involves creating a 'Level 2' group with enrollment rules to automatically add users who have completed the 'Level 1' course. This group is then assigned a catalog featuring the 'Level 2' course, ensuring visibility only to eligible users. Is this method considered effective, or are there better alternatives?Additionally, we've been asked if users who haven't completed 'Level 1' can request placement on a waiting list or similar. Is there a feature within Docebo to manage such requests?

We are having our customer launch this week and this morning I had the idea to create a customer user profile for our Sales and Field team to access so they can replicate an example customer profile when they are doing live demos.The issue is that I only want them to have the ability to impersonate one user. I created the power user profile with that one singular permisions and have enabled the required notification for it to be enabled too. It’s still not working. Has anyone tried this use case?

Our company has a few locations that have “supervisors” who train new hires, but aren’t the direct manager to those individuals.Is there a way I could assign the new hires a supervisor that gives them the same view as a direct manager, but also have their direct manager assigned with the same information?

I am trying to get a course for all of my users to be placed into the Archived Enrollments section.  Each user has a different completion date, and I need that reflected.  Is there a way to mass upload them via an API or CSV directly into the Archived Enrollments section, or must I do it manually for each user (enroll them, complete them with dates, and then manually archive each one individually)?Thanks for the insights!!

Hi Brains Trust,We have users in our org who have moved to a different dept.  If I manually remove users from a branch and move them to a newly created branch will that impact anything else in the LMS?Thanks 😀

Greetings,Is there a workflow in Docebo for deactivating many user accounts? I’m working with a client who has thousands of accounts from 2022, and they want them deactivated. As part of the workflow, I also need to be able to remove any assigned training. I wasn’t sure if that happened automatically as part of the account deactivation process or if it required a separate action.

Has anyone got an easy way for managers to check the progress on how their team is getting on with a learning plan?  We have a mandatory training learning plan, and I want managers to be able to view their team and drill down to see the plan progress.  I can't find a way to do this.  (I know I can see a progress percentage but this doesn't tell me any further detail).

Hi there, we have two branches in Docebo - Customer and EmployeeWithin the employee branch I want to create sub categories for departments and then  teams. Can you tell me what is the best way?

Hello everyone,We use Docebo with Salesforce and are having issues with the ‘Learning Plan Enrollment’ Completion not updating within Salesforce to match Docebo.  In Docebo, we have a learning plan with 7 courses.  For testing purposes I marked a user as having 2 out of 7 courses completed, let the auto-sync in Docebo run and it did populate the two Salesforce ‘Course Enrollments’ as completed.  The ‘Learning Plan Enrollment’ showed 28.57% as completed for this user.  Next, in Docebo, I marked the next 5 courses as completed and let the auto-sync run again.  However, the ‘Course Enrollments’ now got marked completed, but the ‘Learning Plan Enrollment’ still only shows 2/7 courses completed with a 28.57% completion.  I then manually did a re-sync and nothing changed. Any ideas?   

Hi everyone, Has anyone else experienced a delay in the system when a Power User makes any changes?For example, it seems to take around 24 hours between:A Power User approving a pending user, and that user appearing on their list under User Management. A Power User changing an additional field of a user, and that user being enrolled in courses (when the enrolment is based on values in that additional field).There are definitely more examples that aren’t coming to me at the moment, but hopefully this isn’t something that is clearly documented somewhere and I have just missed it somehow.If anyone has experienced this, is there anything that can be done? Many thanks! Henrik

Can non-power users download a new custom report which has been delivered to them via email as a scheduled report? In the past we haven’t have any issue with non-power users being able to download reports this way however, in recent weeks we’ve been receiving many reports of errors when non-power users try to download reports from scheduled emails.

Hi Folks,  We’re relatively new to Docebo. I’ve searched and haven’t quite found what I’m looking for, but I don’t necessarily think it’s a broke/fix issue, so I wanted to come here first and see if I could find an answer.  Our company provides test-out options for compliance training, but only if the user has completed their previous years’ compliance module.  In our previous LMS, we were able to utilize the automatic groups to determine our audience who have already completed previous versions of the course. We were sort of able to do the same in Docebo’s platform; however, we archived historical data once we moved over, and now our automatic groups aren’t functioning as initially anticipated.  I guess my question is two-fold: have you leveraged automatic groups to build audiences for test-out options in this way? If so, what has worked best for your group?  If you’ve not leveraged automatic groups this way, do you have any suggestions for how we can work through this? We have a test

Hi allI’m dipping my toes into Docebo Connect, and am a bit stuck on what should be a basic task. I want to get values from User Additional Fields, but the Get User by ID function does not seem to return them. It returns all of the standard user fields, but not the custom ones we have created.Does anyone from the community have any insight into this? Many thanks,Alan

Note I can add 9 other valuesLet us say I add another value BIO SMIO (rhyme if you will 😂).What does that tell the logic for Automatic Groups? That the one field must have both values to meet the criteria? What if I change the operator to contains. Does that contains mean BIO SMIO or BIO Clinical Labs meet the criteria.I feel like I just may have been cooking a long way by separating out values for a field too often.

Hi all.Quick question, is there any way beyond the Social Sharing option?Thanks!

Hello everyone!My company has recently joined the Docebo team and we just launched our first compliance training. Is there a way we can set the course up so that employees are automatically enrolled in a year? What is the best practice for yearly training? If there is a way to set up some sort of rule that could do that where would it be done?

Maybe I’m missing something, but our managers want to see which specific questions their team members missed in a Docebo Quiz that is required for competency. This would help with remediation. The only way I see to get this information is in the Report for Training Material. To see this report someone has to be an instructor. I don’t want my Managers to be instructors, that would give them the ability to mess with Training Material. Creating a Custom Report only give visibility options for Superadmins and Power Users, managers are not Power Users. Is there no way to give Mangers the ability to view quiz results for members of their team?

Greetings~ I may have missed this but I want to make sure staff are getting total time credit for courses I am enrolling and marking them complete, after the fact, as the super admin. Staff record a VILT session and I receive the video files after it is over and the virtual attendance sheet. I create a video course and then enroll via CSV all those that attended live and then mass mark them complete. I see in a users personal summary that even though the course time is set to 1 hour, when I enroll them and mark them complete like this, they are getting no total time credit. My thought was if the course is set as 1 hour and I marked them complete, shouldn’t they get 1 hour of time? Is there a way to make sure the total time is included?

Hey there!I can’t seem to find where to turn off this requirement at the registration page.  

We need a solution to track dropped students that includes a status (last completed course in the learning plan) and/or the reason for the drop (which may Include dropped by instructor or voluntarily dropped by student).  We are exploring using an additional field for this however, are hoping there is a more efficient way to capture this information.

What is the difference between branches and groups? Can a group be assigned to a branch? or would the only be a sub branch?

Hi all,As Superadmins, do we have a possibility to see which users are currently logged on to the platform - i.e. without going the long way through audit trail?Thank you

Can you edit multiple employees (for example changing who they report to) by uploading a CSV rather than going to each person? What is the best way to update multiple employees?